(Topic ID: 250514)

PC Repair Recommendation? Any Geek Squad IT Pro's on Pinside?

By Wickerman2

2 years ago


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    There are 147 posts in this topic. You are on page 3 of 3.
    #101 2 years ago
    Quoted from o-din:

    I know this is like a Stern guy preaching to a Jersey Jack, but buy a Mac and never look back.

    As soon as Win7 support is sunsetted, our transition to Mac begins. Win10 isn't happening in my house. I have one laptop I use in the field with it, and I HATE it (plus all the spying telemetry all over the place you can't get rid of). The transition will suck, but long term is the only answer.

    Also all decent PC antivirus is transitioning to the cloud, meaning your files will be sent to the cloud and many have rootkit VPN now or will have them soon, which is another do-not-want. So even if Windows was great, that antivirus change would push us to Macs sooner rather than later.

    #102 2 years ago
    Quoted from Wickerman2:

    My kid’s got a Mac and half the time I want to take a hammer to that as well. They do seem less troublesome though

    My decision came while shopping at Best Buy over 10 years ago. I had a beat Gateway or something like that and needed something new. Macs were a little more, but the Mini seemed reasonable and perfect for my needs.

    But what really sealed the deal was all those standing in line for the geek squad with their PCs in hand. lol. And the ever confusing selection of pricy antivirus.

    I'm typing on that same Mac Mini right now, original keyboard and all. And if the monitor ever goes, it's just a cheapo Samsung.

    The PC at work is fairly reliable though, so I get to experience the wonders of both.

    My daughter started with a Dell laptop with vista and now she's Mac and never looking back.

    #103 2 years ago

    I know there are some things you can do on a PC that you can't do on a Mac and vice versa, but I don't need any of it. Just something that is reliable, easy to use, and never cost me another dime since I bought it.

    I hope you get yours figured out and wish I could really help.

    #104 2 years ago

    Bring up task manager
    Click app history tab. Identify programs with high CPU utilization times.
    Click Startup tab - disable everything on that list.
    Reboot

    Does it still happen? If yes reenable all you disabled and reboot.
    If no, enable one by one (rebooting after every enable) until you find the culprit.

    I despise most anti virus programs. I would also try disabling that temporarily. Kill all Trend Micro services by clicking start - typing services.msc - right click all trend micro items and select disable. Reboot.

    #105 2 years ago
    Quoted from PinMonk:

    But when Win10 rebooted, it didn't install the NVidia drivers again automatically

    It didn’t, nvidia always asks first for it’s updates and this was the GeForce Experience which is a sort of add on to the regular nvidia. It’s like a suite of add on gaming features for the display I think. You can eliminate it completely.

    #107 2 years ago
    Quoted from Anonymouse:

    Unless you need Windows for games back up your data and install linux. I've been using it for a decade and have never had a problem that wasn't user error due to playing around and learning. Mint is great and just works.

    Linux is fantastic, I made the switch a couple months ago. Actually even if you do need games, I would still recommend Linux. There are ways to get your games running that are much easier than in past years. The only major hurdle that remains is games that use Easy Anti-Cheat, and I believe there is work to also port this to Linux.

    Windows is far from irrelevant in the private sector (my career is supporting it every day), but in a home setting it's getting more and more difficult to recommend Windows to the average person. Install a distribution like Ubuntu or Mint and the average web surfer/email user/document editor never needs to touch the command line.

    #108 2 years ago

    Change out the SSD.

    Some of them just work like crap.

    You can Chase software issues if you like, but most computers seem ok with crappy software filled with viruses and malware and still run strong.

    On a windows based PC, if it freezes, the hard disk stopped running pure and simple.

    Probably not RAM (although I have seen bad RAM freeze a computer), almost always a balky hard dish or SSD, or cable or terrible power.

    If you have more than one RAM module, run them one at a time an see if the computer freezes.

    #109 2 years ago
    Quoted from pinballinreno:

    On a windows based PC, if it freezes, the hard disk stopped running pure and simple

    It's just the taskbar that freezes. It immediately unfreezes if I just open task mgr and cancel out. If that sounds like it's still possible to be SSD I'll swap no problem.

    Only other thing I can think of is windows recovery disk with a fresh install I guess?

    #110 2 years ago
    Quoted from Wickerman2:

    It's just the taskbar that freezes. It immediately unfreezes if I just open task mgr and cancel out.

    Since everything on a windows PC runs through the hard disk via the swap file, freezing usually means the hard disk is balky.

    Its hesitating to follow an instruction.

    Many things can cause this, but my money is on a balky drive.

    #111 2 years ago
    Quoted from pinballinreno:

    Since everything on a windows PC runs through the hard disk via the swap file, freezing usually means the hard disk is balky.

    If I'm changing out SSD, that means I have to back up everything and reinstall Windows anyway right?

    #112 2 years ago
    Quoted from Wickerman2:

    If I'm changing out SSD, that means I have to back up everything and reinstall Windows anyway right?

    No, clone the drive as it is.
    It will be just fine and start up normally.

    Use clonezilla or any good copy program.

    I use paragon.

    #113 2 years ago

    Open slot on left, seems like I could install new ssd and clean OS there?

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    #114 2 years ago
    Quoted from Wickerman2:

    Open slot on left, seems like I could install new ssd and clean OS there?[quoted image]

    You can start over if you want.

    But I would clone it first and see if it fixes it. Then you will know more.

    If the clone fails, then make a new clean drive on the new ssd.

    See if that fixes it.

    #115 2 years ago

    Make a clone. Remove the old drive, boot it up.

    #116 2 years ago
    Quoted from pinballinreno:

    You can start over if you want.
    But I would clone it first and see if it fixes it. Then you will know more.
    If the clone fails, then make a new clean drive on the new ssd.
    See if that fixes it.

    To properly troubleshoot the problem, do as Pinballinreno states. Clone it and see if the problem persists.

    One step at a time will save you money and time in the end.

    If you take too many steps at once, you will never know what caused the problem and may never solve it. Then you will not know if the ssd you have is usable or not. And you could spend countless hours troubleshooting and buying parts.

    Otherwise, it is easier to just buy a new machine.

    I have a windows issue that plagued me for a long time and finally just gave up on fixing it. It still comes and goes for no reason, but it does not stop me from using my computer. So I have learned to live with it. I know someday, the computer will be replaced.

    Good luck! Patience is a must with MS windows.

    #117 2 years ago

    So install new ssd and clone the drive to new ssd(removing old ssd from system), boot it up and see if it's fixed? If not do I need to wipe the new SSD to do a fresh Windows install basically?

    #118 2 years ago
    Quoted from Wickerman2:

    So install new ssd and clone the drive to new ssd(removing old ssd from system), boot it up and see if it's fixed? If not do I need to wipe the new SSD to do a fresh Windows install basically?

    Installing the OS from scratch wipes the drive clean, it formats it before writing to it.

    You can erase the drive in the windows installer via the utility that helps you select the drive if you want.

    #119 2 years ago
    Quoted from pinballinreno:

    Installing the OS from scratch wipes the drive clean, it formats it before writing to it.

    You can erase the drive in the windows installer via the utility that helps you select the drive if you want.

    So do that as last resort after I install new SSD and clone drive to it to see if it fixes issue?

    #120 2 years ago
    Quoted from Wickerman2:

    So do that as last resort after I install new SSD and clone drive to it to see if it fixes issue?

    Yes, absolutely.
    It's what I would do.

    If after that the problem persists, replace the RAM.

    After that, its probably mainboard or bios or power related.

    #121 2 years ago
    Quoted from Wickerman2:

    So do that as last resort after I install new SSD and clone drive to it to see if it fixes issue?

    Did you try uninstalling trend micro and rebooting mentioned a while back? AV definition chances can do weird things, too. You can re-install if it didn't fix it.

    #122 2 years ago
    Quoted from PinMonk:

    uninstalling trend micro and rebooting mentioned

    did that. Removed completely rebooted still had the same freeze issue.

    #123 2 years ago

    Hoping the new SSD does it. Will install, clone drive to that, remove old drive, reboot, if I still have issue I guess I'll bust out the windows install disc!

    #124 2 years ago

    Also, create a restore point before any major updates in the future just in case

    #125 2 years ago
    Quoted from Wickerman2:

    Hoping the new SSD does it. Will install, clone drive to that, remove old drive, reboot, if I still have issue I guess I'll bust out the windows install disc!

    I hope that takes care of it.

    #126 2 years ago

    Have you looked at the manufacturers website to see if there's a new firmware available?
    As far as cloning goes, if you have a regular hard drive laying around that is equal size or larger then clone it to that and see if it still happens.
    No real point of blowing money on another SSD to find out it was always software related.

    #127 2 years ago
    Quoted from CLEllison:

    Have you looked at the manufacturers website to see if there's a new firmware available?
    As far as cloning goes, if you have a regular hard drive laying around that is equal size or larger then clone it to that and see if it still happens.
    No real point of blowing money on another SSD to find out it was always software related.

    He has the current drive firmware.

    #128 2 years ago
    Quoted from Wickerman2:

    Also, create a restore point before any major updates in the future just in case

    Restore points are weak at best.
    Don't depend on them.

    I've had like a 50/50 success rate with them.

    #129 2 years ago

    Windows is old, hobbled and bloated.

    I'm telling people to get chromebooks and chromeboxes now.

    Way fewer problems.
    Way faster.
    Way more reliable.
    Way cheaper than apple.
    Same idea behind it.

    #130 2 years ago
    Quoted from pinballinreno:

    Windows is old, hobbled and bloated.
    I'm telling people to get chromebooks and chromeboxes now.
    Way fewer problems.
    Way faster.
    Way more reliable.
    Way cheaper than apple.
    Same idea behind it.

    No, no, no. Chrome is Google. Chromebook is Chrome. Google is bad. They've gone full-on evil in the last couple years in the search for ever more profits. Less Google in your life is better, not more. Google's drive for money has accelerated its job of knowing everything about you. Tracking everything you do (even when of questionable methods) online, reading all your gmail, listening to everything you say (if you have nest hub or newer nest thermostats, or god forbid google home), and if you have android, tracking who you call and where you go. And this despite what you may have told it not to do. There are loopholes on everything they do, privacy-wise.

    If you're not into Win 10, your options are Mac first, then Linux distant second. Mac will be the most compatible and have the least amount of weird issues.

    -2
    #131 2 years ago
    Quoted from PinMonk:

    No, no, no. Chrome is Google. Chromebook is Chrome. Google is bad. They've gone full-on evil in the last couple years in the search for ever more profits. Less Google in your life is better, not more. Google's drive for money has accelerated its job of knowing everything about you. Tracking everything you do (even when of questionable methods) online, reading all your gmail, listening to everything you say (if you have nest hub or newer nest thermostats, or god forbid google home), and if you have android, tracking who you call and where you go. And this despite what you may have told it not to do. There are loopholes on everything they do, privacy-wise.
    If you're not into Win 10, your options are Mac first, then Linux distant second. Mac will be the most compatible and have the least amount of weird issues.

    Yes to all of that but:

    Privacy is non existant today for most people, but I have nothing to hide.

    Each time I boot up my windows laptop I have to wait 20 mins for it to update before I can use it.

    Forced updates take my wifi printer offline and my other wireless devices periodically.

    My chromebook is always ready and is ready to use in 10 seconds or less.

    I find it more reliable in spite of the evil engine that runs it.

    When pressed for time I never boot up my windows laptop. It can take 40 mins just to get online if it has set for a couple weeks.

    I have at least 40 windows computers. I use them a lot, but at home I'm using my chromebook more and more.

    It's just less work.

    #132 2 years ago
    Quoted from pinballinreno:

    Yes to all of that but:
    Privacy is non existant today for most people, but I have nothing to hide.
    Each time I boot up my windows laptop I have to wait 20 mins for it to update before I can use it.
    Forced updates take my wifi printer offline and my other wireless devices periodically.
    My chromebook is always ready and is ready to use in 10 seconds or less.
    I find it more reliable in spite of the evil engine that runs it.
    When pressed for time I never boot up my windows laptop. It can take 40 mins just to get online if it has set for a couple weeks.
    I have at least 40 windows computers. I use them a lot, but at home I'm using my chromebook more and more.
    It's just less work.

    It's not an issue of what you have to hide, it's an issue of do you want to be manipulated in ways you can't even understand. They don't hire scores of psychologists at Google to make your mental health better, they hire them to learn how to exploit people more effectively in their everyday lives.

    Open a Macbook from hibernate and it's ready to go in seconds and you don't have a fraction of the privacy problems you do with a Chromebook. I understand the choice you made, but I would never, EVER recommend Chrome anything now that Google has taken a hard turn into evil territory.

    #133 2 years ago
    Quoted from PinMonk:

    It's not an issue of what you have to hide, it's an issue of do you want to be manipulated in ways you can't even understand. They don't hire scores of psychologists at Google to make your mental health better, they hire them to learn how to exploit people more effectively in their everyday lives.
    Open a Macbook from hibernate and it's ready to go in seconds and you don't have a fraction of the privacy problems you do with a Chromebook. I understand the choice you made, but I would never, EVER recommend Chrome anything now that Google has taken a hard turn into evil territory.

    Yep, I agree with all of that 100%

    You are not wrong in your assesments.

    Alexa recordings? Really bad.

    But people buy what they can afford.

    $179 for a new laptop?
    People buy a lot of them.

    I have changed out a lot more broken screens on chromebooks than windows laptops in the last couple years.

    So, the people have spoken. At least in my area.

    #134 2 years ago

    Apple is almost as bad as Google. I bought a factory refurbished Dell Latitude laptop and run Linux Mint on it. If you're concerned about privacy... only use free and open source software, use a privacy centric browser like Brave, don't visit Google hosted sites, use OpenVPN, and blacklist the camera/microphone kernel modules.

    #135 2 years ago
    Quoted from Crash:

    Apple is almost as bad as Google. I bought a factory refurbished Dell Latitude laptop and run Linux Mint on it. If you're concerned about privacy... only use free and open source software, use a privacy centric browser like Brave, don't visit Google hosted sites, use OpenVPN, and blacklist the camera/microphone kernel modules.

    Yep.

    #136 2 years ago
    Quoted from pinballinreno:

    Windows is old, hobbled and bloated.
    I'm telling people to get chromebooks and chromeboxes now.
    Way fewer problems.
    Way faster.
    Way more reliable.
    Way cheaper than apple.
    Same idea behind it.

    I agree. Chromebooks are the way to go for browsing the internet. Instant boot up. I have a touchscreen Acer and I love it.

    #137 2 years ago

    I use Windows 10 and MacOS both on a regular basis and both are good. I’m an IT guy and if one of my computers starts flaking out I just take an hour and reload it from scratch and I’m good for another year of smooth operation.

    #138 2 years ago
    Quoted from WackyBrakke:

    I use Windows 10 and MacOS both on a regular basis and both are good. I’m an IT guy and if one of my computers starts flaking out I just take an hour and reload it from scratch and I’m good for another year of smooth operation.

    Absolutely.

    However in 3 years my chromebook has stayed the same and needed nothing.

    It just runs.

    It's not perfect and won't do some things, but it's always there when I need it.

    In 10 seconds.

    #139 2 years ago

    Chromebooks are built on Linux.

    #141 2 years ago

    No interest in Chromebooks. Google's meddling in politics and their privacy issues are a big turn off. Plus I want a popular OS where I can run popular programs......

    #142 2 years ago
    Quoted from Crash:

    Apple is almost as bad as Google. I bought a factory refurbished Dell Latitude laptop and run Linux Mint on it. If you're concerned about privacy... only use free and open source software, use a privacy centric browser like Brave, don't visit Google hosted sites, use OpenVPN, and blacklist the camera/microphone kernel modules.

    Apple isn't even in the same UNIVERSE as Google for privacy abuses because their sole business is not marketing you as a product to advertisers. It's the reason Google and Facebook are taking such a hard turn into full-on evil. Money. The fines are tiny compared to the money they make, so they break the rules and pay the fines and their stock goes up anyway.

    Brave is Chromium. Chrome is bad, as are all offshoots. Open source or not. Google is trying to do bad things with the Internet and privacy and Chrome/Chromium are part of the plan.

    #143 2 years ago
    Quoted from PinMonk:

    Apple isn't even in the same UNIVERSE as Google for privacy abuses because their sole business is not marketing you as a product to advertisers. It's the reason Google and Facebook are taking such a hard turn into full-on evil. Money. The fines are tiny compared to the money they make, so they break the rules and pay the fines and their stock goes up anyway.
    Brave is Chromium. Chrome is bad, as are all offshoots. Open source or not. Google is trying to do bad things with the Internet and privacy and Chrome/Chromium are part of the plan.

    Agreed.

    1 week later
    #144 2 years ago
    Quoted from Wickerman2:

    Hoping the new SSD does it. Will install, clone drive to that, remove old drive, reboot, if I still have issue I guess I'll bust out the windows install disc!

    Did you resolve this problem?

    #145 2 years ago

    Well, during the troubleshooting I restarted it at various stages. After nothing seemed to work, I turned it off for a couple days. When I turned it back on the taskbar issue was gone. It hasn’t happened since. The event log shows some other errors now. The main odd behavior now is that it will never sleep no matter what I do to power save settings. Fan occasionally makes a weird noise as well.

    I got a new samsung ssd and plan on swapping them out, just waiting on a usb sata cable so I can clone drive then swap in same slot.

    #146 2 years ago
    Quoted from Wickerman2:

    Well, during the troubleshooting I restarted it at various stages. After nothing seemed to work, I turned it off for a couple days. When I turned it back on the taskbar issue was gone. It hasn’t happened since. The event log shows some other errors now. The main odd behavior now is that it will never sleep no matter what I do to power save settings. Fan occasionally makes a weird noise as well.
    I got a new samsung ssd and plan on swapping them out, just waiting on a usb sata cable so I can clone drive then swap in same slot.

    Did windows update download an update during that time? Given the problems other users were reporting similar to yours, they might have just pushed out a fix. You can look at the windows update history to see...

    #147 2 years ago
    Quoted from PinMonk:

    Did windows update download an update during that time? Given the problems other users were reporting similar to yours, they might have just pushed out a fix. You can look at the windows update history to see...

    Yeah, there seems to be a lot of that going around. Microsoft claims it only happens under specific circumstances, but I've read a number of articles on "slowdowns/sluggishness" after installing recent Windows Updates. I guess with millions of (if not a billion+) installs, you're going to have problems every now and then.

    https://lifehacker.com/how-to-work-around-windows-10s-latest-update-issues-1838107037/amp

    There are 147 posts in this topic. You are on page 3 of 3.

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