Quoted from taylor34:

The funniest part of the news post is that if you scroll down, they haven't updated the website format since 2003, lol. Must be for those people still using Netscape Navigator.

Quoted from tomdrum:

I had a minor hiccup with my last order. I always order via email and usually get a "confirmed" email and then a "shipped" email. Never got the shipped email after several days. Called today and Jimmy was on vacation end of last week. Steve confirmed it was shipped and 30 minutes later the order was in my mailbox. Mailing check tomorrow.
Always my 1st choice for parts for the last 20 years. Best prices on pinball parts even without a "cart".

Quoted from Isochronic_Frost:

After my comment about getting busy signals I eventually go through just redialing every 5 minutes. Steve was great and as mentioned above, he was in no hurry to get me off the phone even though I said I wanted to finish up quickly so I don’t hold him up for others!
Steve words: “when you’re on the phone with me, you have my undivided attention, the others can wait till it’s their turn too. You’re my customer at this moment”
Amazing mentality from Steve. He also got angry with me when I requested “useless crap you don’t need” and he “suggested” (told) me what I should buy instead. It was like a 50 dollar difference. I’ve NEVER had someone yell at me demanding I pay them less money! Steve is one-of-a-kind.

Quoted from jtreehorn:

Jimmy rocks!