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(Topic ID: 235560)

PayPal & Pinside issues - Automatic refunds


By zene10

1 year ago



Topic Stats

  • 9 posts
  • 4 Pinsiders participating
  • Latest reply 9 months ago by Jarson
  • No one calls this topic a favorite

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    #1 1 year ago

    I've sent multiple PMs to Robin but I have not heard back yet regarding a Pinside shop payment issue I am having.

    Three separate people have purchased items from my Pinside shop between February 3rd and February 7th.
    These are the only transactions I've had in this time period.

    All three payments to my PayPal account have immediately been refunded (reversed). Multiple attempts by the customer to pay meet the same result - payment shows up in PayPal and is immediately reversed.

    If I invoice the customer directly, and they pay using the same method, the payment is processed normally.

    PayPal customer service has assured me there is not a problem on their end.

    Is anyone else experiencing these issues with sales from their Pinside shop and Payment to PayPal?

    #2 1 year ago

    I've heard of a case with one (non-pinball) business owner who didn't have their paypal authorize/capture settings set correctly. Their account was set to authorize only, so it would authorize the funds, then refund the buyer instead of capturing the funds. I'm not sure if that would be the issue in your case, but it might be worthwhile to check.

    #3 1 year ago

    Thanks ForceFlow

    I'm beyond level 2 techs now at PayPal and have submitted a formal ticket.

    #4 1 year ago

    My PayPal account has been active since 2003. On February 3rd the problems started.

    First phone call to PayPal, bounced around for 27 minutes before being disconnected.
    Second phone call, I was bounced around for over an hour before "This is Beth. I'm the right person. Please hold while I fix your problem." Disconnected.
    On the phone for the 3rd time for almost an hour and still waiting ...

    I hope no other pinside shop owner ever has a situation like this.

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    #5 1 year ago

    It is Pinside, so I like to complain.

    3rd disconnect without resolution.

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    #6 1 year ago

    Use their chat communication, it’s worked well for me.

    #7 1 year ago

    Thanks for the suggestion. I was on chat simultaneously while on the telephone for over 3 hours - between departments and on hold with PayPal.

    One technical incident ticket opened and closed (without resolution).

    In the end, the Limitation Department of PayPal wanted to verify my date of birth. After which I was told everything should work correctly.

    3+ hours of my life to verify my date of birth.

    On the plus side, I've been around the world (virtually) one or more times today, bouncing from call center to call center.

    I'm not holding my breath that the issue has been resolved.

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    11 months later
    #8 9 months ago

    Did you ever resolve the issue? I've had a similar issue happen over the weekend.

    #9 9 months ago

    In case anyone else runs into this issue, this is what helped me fix it:

    I found the source of the [PayPal] problem (in case anyone else has this). It is due to paypal being reclassified by the US government and requiring some accounts to be CIP verified. See https://www.paypal.com/us/smarthelp/article/paypal%E2%80%99s-customer-identification-program-(cip)-and-its-benefits-faq734

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