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(Topic ID: 260468)

Payments through the shop are automatically being refunded. Bug?


By wrd1972

8 months ago



Topic Stats

  • 2 posts
  • 2 Pinsiders participating
  • Latest reply 8 months ago by robin
  • No one calls this topic a favorite

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    #1 8 months ago

    I have a customer trying to but an item through my shop. When he pays via his paypal, the payment is going through, but then automatically is being refunded for no apparent reason. I just sent a test payment to my paypal account that is linked to my store, and the payment went in fine. So I don't think there is an issue with my Paypal.

    Is there an issue with the shop right now, that might be causing this automatic refund issue?
    robin

    Thanks

    #2 8 months ago

    This has happened to other shops. A couple of months ago, a shop owner sent me this:

    "I found the source of the [PayPal] problem (in case anyone else has this). It is due to paypal being reclassified by the US government and requiring some accounts to be CIP verified. See https://www.paypal.com/us/smarthelp/article/paypal%E2%80%99s-customer-identification-program-(cip)-and-its-benefits-faq734
    "

    Last week another shop owner successfully fixed the refund issue following that link:

    “Ok, I followed that article. I added the last 4 of my SSN, and I believe it changed the status of the account. ”

    And indeed it worked for them.

    So I think that should do the trick. Let me know how it goes for you. Thanks!

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