Just got off the phone with Marcos. They were very friendly and helpful. I was explaining the problem to them, and mentioned this website and also mentioned the video that ChadH made about the Ball Trough.
I emailed them those links and they are going to do some of their own research, and get back to me tonight about it. They said they will do their best to find a solution
I'll post back here and keep you guys updated.
EDIT: I got a response from them.
"We have found a softer replacement switch. We are actually updating the site now with the new information. Thank you for bringing that to our attention. I will ship you out a new switch tomorrow because the warehouse has closed for the night."
Man, that was quick. I thanked them very much and told them once I get it and install it, I will let them know how it works.
Of course I will keep you guys updated as well. I'd hold off buying any switched until I post back the results. But it seems like I should be all set now.