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I had a similar-ish issue that required a lot of trial and error type troubleshooting on my end.
First thing I would check is to make sure that the sound is set to be on in the settings menu (I assume it has an option to set it off somewhere).
Does it do any sounds in the test mode (pressing the red button, one of the tests should be sound).
Did any speaker related cables get disconnected?
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Munster, IN