There’s definitely something going on here. At first I thought it was just guys getting their first NIB games that were paranoid about doing the full on palms on the glass pulldown that it takes the first few times. But I’ve noticed over multiple forums that it’s not just the newbs that are having issues getting it off. I like Lloyd’s idea of giving the side rails/channels a couple tugs. That glass is tough but be careful with the edges. I’ve read horror stories about glass explosion clean-ups on a playfield.