(Topic ID: 316420)

Outrageously tight pinball glass

By mbl1116

2 years ago


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  • 101 posts
  • 65 Pinsiders participating
  • Latest reply 10 months ago by DeeGor
  • Topic is favorited by 10 Pinsiders

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    There are 101 posts in this topic. You are on page 2 of 3.
    #51 2 years ago

    So I think I found the fix. My Godzilla was ridiculously tight also. Last night I replaced my rails with lollipop rails. When I loosened the two black screws on the rails it appeared to allow the glass to slide easier. Worth a shot.

    #52 2 years ago

    Try this to remove tight glass easier.

    Suction Cup Glass Handle (resized).jpgSuction Cup Glass Handle (resized).jpg

    2 weeks later
    #53 1 year ago
    Quoted from tilt-master:

    When shaved black residue is in the edges of the glass after you struggle to remove it, you know something isn’t quite right
    [quoted image]

    I just unboxed a new GZ Pro today with the exact same problem...it is unreasonably tight, so much so it absolutely feels like the glass will shatter taking it off. Never seen anything like it. Watching this thread for sure.

    #54 1 year ago

    Yeah, in the last year stern has gone from... 'wow that's snug...' to 'damn.. not seen one that tight before' to 'FFS help me get this out!'

    Every game we've unboxed from Stern recently has had this trend. It's not unique to a title, it's something about how they are building cabinets in the last year.

    Our new JP Premium takes really palming the glass to pull it down.

    #55 1 year ago
    Quoted from NovaCade:

    So I think I found the fix. My Godzilla was ridiculously tight also. Last night I replaced my rails with lollipop rails. When I loosened the two black screws on the rails it appeared to allow the glass to slide easier. Worth a shot.

    I was just coming to post this exact thing, well similar anyway, try the easy adjustment first. I’ve been reading a lot of these tight glass posts, and this is the first time I see it mentioned.

    Most side rails have bolt throughs at the front and rear, loosen each set and see if it improves. Just needs to be snugged, not Superman tight. If still needing a little extra, loosen the screws along the outside.

    I’m betting the issue is the through bolts being too tight. I’d be interested in hearing reports back, from those who try it.

    2 weeks later
    #56 1 year ago

    I just got a new Godzilla premium machine and I am having the exact same issue. I can't get the glass out to save my life. I am BUMMED because I want to play!

    #57 1 year ago

    OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.

    I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.

    I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.

    Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.

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    #58 1 year ago
    Quoted from barkingd:

    OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
    I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.
    I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.
    Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.
    [quoted image][quoted image][quoted image][quoted image]

    Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla

    #59 1 year ago
    Quoted from barkingd:

    OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
    I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.
    I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.
    Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.
    [quoted image][quoted image][quoted image][quoted image]

    That's a lot of tape lol. I use a couple of small suction cups, you can get the ones that have hooks on them also and just loop some zip ties for handles on the hooks.

    https://www.amazon.com/Replacement-Suction-Cups-Nature-Anywhere/dp/B017USAY9G/ref=asc_df_B017USAY9G/

    #60 1 year ago
    Quoted from NovaCade:

    Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla

    Wow that’s it? I may try this tonight. I wonder if shimming them off the cab (maybe some washers) is a better long term fix.

    #61 1 year ago

    I am still amazed my godzilla didnt shatter but pretty good now

    #62 1 year ago
    Quoted from barkingd:

    OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.

    That was me and I'm glad it worked for you. I didn't think anyone noticed my post and I thank you for reporting back.

    #63 1 year ago
    Quoted from NovaCade:

    Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla

    This seems to be the culprit.

    Someone at the Stern's factory is cranking the screws down too tight on the glass guides. Factor in the crazy humidity we have been having lately (which expands wood) and we have the ultimate death grip vice.

    Quoted from Pinash:

    Wow that’s it? I may try this tonight. I wonder if shimming them off the cab (maybe some washers) is a better long term fix.

    Just loosening the screws on glass guides is all you need to do.

    1 month later
    #64 1 year ago

    GZ pro just arrived and i thought: “This has to be a one off. There’s no way this is common…” I had to fight this machine to get it off, and i was worried the glass was going to shatter putting it back in…

    I’ve loosened all 4 bolts as well as the 4 rail screws. It made no discernible difference. I hear a slight crunching with is actually scratching the glass… how can this be normal?

    Will be contacting distro tomorrow. So strange, as they had to know at the factory

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    #65 1 year ago

    It’s not the guides on mine. My Deadpool is so bad I had to buy the suction cup handles to remove it.
    Swapped it with HD glass on it’s the same
    Stern told me engineering is sending me new glass with something done to the edges. It won’t help me because I prefer hd glass. They know something is wrong for sure.

    #66 1 year ago
    Quoted from coasterguy:

    It’s not the guides on mine. My Deadpool is so bad I had to buy the suction cup handles to remove it.
    Swapped it with HD glass on it’s the same
    Stern told me engineering is sending me new glass with something done to the edges. It won’t help me because I prefer hd glass. They know something is wrong for sure.

    I use pretty heavy duty suction cup handles on my DP, and thankfully it’s gotten a little easier with each removal. During unboxing I didn’t think I could get it off to install the balls…but now its just a little extra effort.

    #67 1 year ago

    Would waxing and buffing both sides of the glass along those edges to make them slick help any?

    3 weeks later
    #68 1 year ago

    Last 2 GZ pro have redic tight glass. This is a stupid problem to have

    #69 1 year ago

    Please contact your distributor and they'll be able to submit an order for some replacement glass that is designed to alleviate this problem.
    The part number is 660-5001-01 / POLISHED GLASS

    2 weeks later
    #70 1 year ago

    Did Stern start making their cabinets .01 cm narrower to save a few pennies a game? What a ridiculous problem to have and rather embarrassing not to be caught at the factory. Hopefully Stern resolves this one asap.

    #71 1 year ago

    after pulling my glass over a couple months my glass in Godzilla slides easy now but I still need a suction cup to get it out.In the beginning it would squeek when you walked by scared the heck out of me I was anticipating broken glass all over.Each time you pull it it gets better.

    1 week later
    #72 1 year ago

    The glass on my new SW was really tight. I took a paper towel with liquid silicone on it and rubbed it inside the channel of the side rails, and also on the edges of the glass. The glass slides in and out relatively easy now.

    #73 1 year ago

    Just purchased an Alien Poker with the same problem. Have to use a flat head screwdriver to wedge underneath and push up on the back channel to get the glass out and it is still hard to move even after using the screwdriver. I found the best way to remove it is to grab the glass on both ends by the apron and move it left and right to get it to come down enough that the top is removed slightly so that the glass has lowered enough to be removed from the channel. Not sure if this means the issue is the channel or side rails, but I’m guessing the channel as the glass moves fine once I get it somewhat out of the channel.

    #74 1 year ago

    I'll second the suction cups. I put anti rattle tape on my avengers and it made it WAY too tight. Suction cups with handles made it slide like butter. I only needed one, bought it at harbor freight for cheap.

    #75 1 year ago
    Quoted from Chrizg:

    Please contact your distributor and they'll be able to submit an order for some replacement glass that is designed to alleviate this problem.
    The part number is 660-5001-01 / POLISHED GLASS

    This! I complained to my Distributor and they ordered the Polished Glass (skinny glass) for me. Now I have the original glass as a backup. Polished Glass did the trick!

    #76 1 year ago
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    #77 1 year ago
    Quoted from LTG:

    I'd place both hands on the side rail, along the top edge and grab it ( careful if it's sharp ) and in a couple spots give it a couple tugs. Then do the other side if necessary.
    LTG : )

    Or use one of these:
    pasted_image (resized).pngpasted_image (resized).png
    Just don't try to force the glass out. just work at it gently until it's loose.

    1 month later
    #78 1 year ago
    Quoted from barkingd:

    I just got a new Godzilla premium machine and I am having the exact same issue. I can't get the glass out to save my life. I am BUMMED because I want to play!

    Same thing happened to me today. Harder to put it back in . Was sweating bullets

    3 weeks later
    #79 1 year ago

    Well I don't think they fixed the problem I just tried to get the glass off of my new godzilla premium and dam I thought it was gonna shatter.. It finally came off I'm gonna try to loosen the bolt's top and bottom

    #80 1 year ago

    Stern sent me beveled replacement glass and that helped a ton.

    #81 1 year ago

    Had to order some new glass from Marco, tried it on my Nov built gotg and finding it fits way better. Stupid tight even after loosening the bolts.

    2 weeks later
    #82 1 year ago

    Can someone post a picture of which exact screws to loosen as my new GOTG I just opened is even worse then my Godzilla Pro which I use a suction cup to help get that one off, but definitely want to try another method? Also may try the distributor route and see what that new polished glass is like. Thanks.

    #83 1 year ago

    This should have never happen this is crazy I stopped buying new pins in 2008 because I have learned they are not making them like they did years before

    #84 1 year ago

    Have any Authorized Stern dealers on this forum heard back from Stern regarding this issue? Very strange this wasn't a problem up until the past few years when many of us starting posting regarding this problem. I have not heard anything myself I only experienced this with my GZ pro from last year .

    #85 1 year ago
    tight-breaking-bad.giftight-breaking-bad.gif
    #86 1 year ago
    Quoted from Deyanks98:

    Can someone post a picture of which exact screws to loosen as my new GOTG I just opened is even worse then my Godzilla Pro which I use a suction cup to help get that one off, but definitely want to try another method? Also may try the distributor route and see what that new polished glass is like. Thanks.

    My new build GOTG is the same way tighter that Rush. I'll tinker with it next time glass is off and report back.

    1 month later
    #87 1 year ago

    My NIB SW Pro glass is so tight that the machine slides across the floor when I try to remove or insert it! This is what Stern sent me. I haven't had a chance to replace it yet. Hopefully it takes care of my issue.

    20230305_204009 (resized).jpg20230305_204009 (resized).jpg

    #88 1 year ago

    Thank you Stern for raising prices to astronomical levels. Not only have you replaced a proper lockdown bar mech with Home Depot latches but you also replaced the head lock mech with two 50 cent bolts, made the head mostly out of sheet metal, implemented node boards that cannot be easily repaired, put the power button in an inconvenient location, and now some customers have to resort to using those glass removal devices that they see criminals use in action movies.

    Stern games are fun but damn is this ridiculous.

    #89 1 year ago

    I stop buying new pins in 2007 they changed and not for the good but seing this is just crazy I would take them all back

    #90 1 year ago
    Quoted from PanzerFreak:

    Thank you Stern for raising prices to astronomical levels. Not only have you replaced a proper lockdown bar mech with Home Depot latches but you also replaced the head lock mech with two 50 cent bolts, made the head mostly out of sheet metal, implemented node boards that cannot be easily repaired, put the power button in an inconvenient location, and now some customers have to resort to using those glass removal devices that they see criminals use in action movies.

    Stern has done some lame cost cutting things in the past. Those playfield pegs come to mind, but I think the lockdown bar latches and the backbox bolts are simple and effective.

    They've been making cabinets for years that fit standard glass dimensions with relatively no issues. Now all of a sudden they can't fix this tight glass issue?

    "Skinny glass" sure seems like an odd fix to me. Why not go back to the original cabinet / glass channel configuration?

    #91 1 year ago

    TIGHT GLASS FIX

    I recently acquired a Godzilla with incredibly tight glass. The reason the glass was tight is the plastic guides under the side rails. Plain and simple. Stretching those guides out now allows the glass to slide in and out very easily. Thanks to pinballjah for posting his suggestion in the Godzilla forum - this solution should work for any newer pinball with tight glass. It's cheap (free actually), took maybe 20 minutes, does not require any type of skinny glass replacement, and lowers my stress level when needing to remove the glass.

    https://pinside.com/pinball/forum/topic/stern-godzilla-official-owners-club?tq=snow+removal&tu=pinballjah

    #92 1 year ago
    Quoted from crujones4life:

    My NIB SW Pro glass is so tight that the machine slides across the floor when I try to remove or insert it! This is what Stern sent me. I haven't had a chance to replace it yet. Hopefully it takes care of my issue.
    [quoted image]

    Yep, that's what they sent for mine as well. No issues now.

    #93 1 year ago
    Quoted from mtopol01:

    Yep, that's what they sent for mine as well. No issues now and I have the original glass still.

    2 months later
    #94 1 year ago

    Reviving an old thread. Since it looks like the plastic channels are the culprit, I took a metal file stuck it in the plastic channel and filed it a bit. I raised the PF and was able to get 2/3 filed easily. Those shavings will fall into the cabinet. The back 1/3 is a little more tricky, but nothing too difficult. You may get some shavings onto the backboard.
    I vacuumed them out. Also, I put my finger over where the file was inserted into the channel so that if it popped out I wouldn't damage the side rail or cabinet/side armor.
    Glass goes on/off better now.

    #95 1 year ago
    Quoted from dinot:

    Reviving an old thread. Since it looks like the plastic channels are the culprit, I took a metal file stuck it in the plastic channel and filed it a bit. I raised the PF and was able to get 2/3 filed easily. Those shavings will fall into the cabinet. The back 1/3 is a little more tricky, but nothing too difficult. You may get some shavings onto the backboard.
    I vacuumed them out. Also, I put my finger over where the file was inserted into the channel so that if it popped out I wouldn't damage the side rail or cabinet/side armor.
    Glass goes on/off better now.

    If you’re done with the file,could you send it to Stern ?

    #96 1 year ago
    Quoted from ralphs007:

    If you’re done with the file,could you send it to Stern ?

    No kidding. I was watching a recently released Stern promo video where they are building Foo and Bond pins. There is a shot where a worker is about to insert the glass.
    I was thinking how much force is needed to get that glass on. I just unboxed a Bond and it was super tight. They've been getting tighter and tighter over the last 4 years. I have a Munsters that was super loose. I had to use anti-rattle tape. Then they've been getting tighter and tighter. My Stranger Things was snug. Led Zeppelin was tighter. And then Mandalorian was really tight. I thought that it was as tight as it could get until I got Bond.

    Also, I have these gloves that I use to get glass off. They work great.
    https://www.amazon.com/gp/product/B0051H19KW/ref=ppx_yo_dt_b_search_asin_title

    #97 1 year ago
    Quoted from dinot:

    No kidding. I was watching a recently released Stern promo video where they are building Foo and Bond pins. There is a shot where a worker is about to insert the glass.
    I was thinking how much force is needed to get that glass on. I just unboxed a Bond and it was super tight. They've been getting tighter and tighter over the last 4 years. I have a Munsters that was super loose. I had to use anti-rattle tape. Then they've been getting tighter and tighter. My Stranger Things was snug. Led Zeppelin was tighter. And then Mandalorian was really tight. I thought that it was as tight as it could get until I got Bond.
    Also, I have these gloves that I use to get glass off. They work great.
    amazon.com link »

    It doesn't make any sense why Stern keeps using the tight plastic channels? Unless they ordered a million of them.
    Maybe someone will start selling the old type of plastic channels as a mod for the tight plastic channels the new games come with

    #98 1 year ago
    Quoted from ralphs007:

    It doesn't make any sense why Stern keeps using the tight plastic channels? Unless they ordered a million of them.
    Maybe someone will start selling the old type of plastic channels as a mod for the tight plastic channels the new games come with

    Always interesting to see my tight glass thread alive and well

    They 100% ordered thousands of bad channels and are too cheap to toss them and order new ones. Kind of ridiculous if you’re going to keep increasing the price by $500+ every year

    I’ve managed to avoid any further issues by buying older games

    3 months later
    #99 10 months ago

    Reporting my new machine 06/26/23 has glass fitting problem. Took it out once with effort. Unable to get the glass back in?
    My first new pinball. I have 11 issues with the game in the first hour of play.

    #100 10 months ago
    Quoted from zenmaster:

    Reporting my new machine 06/26/23 has glass fitting problem. Took it out once with effort. Unable to get the glass back in?
    My first new pinball. I have 11 issues with the game in the first hour of play.

    Out of curiosity, name a few... Which game is it? It's getting so hard to justify buying NIB when it's a guaranteed $750 loss just by opening the box...not to mention the shipping gamble

    There are 101 posts in this topic. You are on page 2 of 3.

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