So I think I found the fix. My Godzilla was ridiculously tight also. Last night I replaced my rails with lollipop rails. When I loosened the two black screws on the rails it appeared to allow the glass to slide easier. Worth a shot.
Quoted from tilt-master:When shaved black residue is in the edges of the glass after you struggle to remove it, you know something isn’t quite right
[quoted image]
I just unboxed a new GZ Pro today with the exact same problem...it is unreasonably tight, so much so it absolutely feels like the glass will shatter taking it off. Never seen anything like it. Watching this thread for sure.
Yeah, in the last year stern has gone from... 'wow that's snug...' to 'damn.. not seen one that tight before' to 'FFS help me get this out!'
Every game we've unboxed from Stern recently has had this trend. It's not unique to a title, it's something about how they are building cabinets in the last year.
Our new JP Premium takes really palming the glass to pull it down.
Quoted from NovaCade:So I think I found the fix. My Godzilla was ridiculously tight also. Last night I replaced my rails with lollipop rails. When I loosened the two black screws on the rails it appeared to allow the glass to slide easier. Worth a shot.
I was just coming to post this exact thing, well similar anyway, try the easy adjustment first. I’ve been reading a lot of these tight glass posts, and this is the first time I see it mentioned.
Most side rails have bolt throughs at the front and rear, loosen each set and see if it improves. Just needs to be snugged, not Superman tight. If still needing a little extra, loosen the screws along the outside.
I’m betting the issue is the through bolts being too tight. I’d be interested in hearing reports back, from those who try it.
OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.
I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.
Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.
186FDB69-1DDD-45C7-BE44-EEB702A8F4E1 (resized).jpeg1D934B88-E343-4395-AD8B-994247FDEBD5 (resized).jpeg262B93C9-15C4-46DF-A79E-31E0E735F8D8 (resized).jpegB4572FFA-EDE7-4C93-B3A3-2E14911266D2 (resized).jpegQuoted from barkingd:OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.
I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.
Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.
[quoted image][quoted image][quoted image][quoted image]
Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla
Quoted from barkingd:OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
I still had to apply a great amount of pressure pulling with both hands and all of my body weight in small jolts to get the glass to move.
I didn’t pull it all the way out. Just enough to put the balls in play and ensure everything was ready to turn on.
Pushing the glass back in place was no easy task. I had to do it very carefully and slowly to ensure I didn’t break anything.
[quoted image][quoted image][quoted image][quoted image]
That's a lot of tape lol. I use a couple of small suction cups, you can get the ones that have hooks on them also and just loop some zip ties for handles on the hooks.
Quoted from NovaCade:Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla
Wow that’s it? I may try this tonight. I wonder if shimming them off the cab (maybe some washers) is a better long term fix.
Quoted from barkingd:OK I was able to solve my problem and here is what I did. I noticed that someone else had success using duct tape. Oddly enough I didn’t have any but I did have some sturdy 20 mm PVC tape I used a few summers back to replace a few landscaping risers. Anyway I applied the PVC tape similar to how another user applied duct tape and it worked.
That was me and I'm glad it worked for you. I didn't think anyone noticed my post and I thank you for reporting back.
Quoted from NovaCade:Just take the glass out, then loosen the nut at the top and bottom that hold the rails on, they only need to be hand tight, then back the two black screws out on the other side of the rail and that will almost for sure solve your glass issue. Worked like a charm on my last two pros. One being Godzilla
This seems to be the culprit.
Someone at the Stern's factory is cranking the screws down too tight on the glass guides. Factor in the crazy humidity we have been having lately (which expands wood) and we have the ultimate death grip vice.
Quoted from Pinash:Wow that’s it? I may try this tonight. I wonder if shimming them off the cab (maybe some washers) is a better long term fix.
Just loosening the screws on glass guides is all you need to do.
GZ pro just arrived and i thought: “This has to be a one off. There’s no way this is common…” I had to fight this machine to get it off, and i was worried the glass was going to shatter putting it back in…
I’ve loosened all 4 bolts as well as the 4 rail screws. It made no discernible difference. I hear a slight crunching with is actually scratching the glass… how can this be normal?
Will be contacting distro tomorrow. So strange, as they had to know at the factory
C9C10CA6-90C0-4FE3-ABEE-A4DF5BD549B5 (resized).jpegCE18471B-6591-42AC-958C-716C70CBCB17 (resized).jpegIt’s not the guides on mine. My Deadpool is so bad I had to buy the suction cup handles to remove it.
Swapped it with HD glass on it’s the same
Stern told me engineering is sending me new glass with something done to the edges. It won’t help me because I prefer hd glass. They know something is wrong for sure.
Quoted from coasterguy:It’s not the guides on mine. My Deadpool is so bad I had to buy the suction cup handles to remove it.
Swapped it with HD glass on it’s the same
Stern told me engineering is sending me new glass with something done to the edges. It won’t help me because I prefer hd glass. They know something is wrong for sure.
I use pretty heavy duty suction cup handles on my DP, and thankfully it’s gotten a little easier with each removal. During unboxing I didn’t think I could get it off to install the balls…but now its just a little extra effort.
Please contact your distributor and they'll be able to submit an order for some replacement glass that is designed to alleviate this problem.
The part number is 660-5001-01 / POLISHED GLASS
Did Stern start making their cabinets .01 cm narrower to save a few pennies a game? What a ridiculous problem to have and rather embarrassing not to be caught at the factory. Hopefully Stern resolves this one asap.
after pulling my glass over a couple months my glass in Godzilla slides easy now but I still need a suction cup to get it out.In the beginning it would squeek when you walked by scared the heck out of me I was anticipating broken glass all over.Each time you pull it it gets better.
The glass on my new SW was really tight. I took a paper towel with liquid silicone on it and rubbed it inside the channel of the side rails, and also on the edges of the glass. The glass slides in and out relatively easy now.
Just purchased an Alien Poker with the same problem. Have to use a flat head screwdriver to wedge underneath and push up on the back channel to get the glass out and it is still hard to move even after using the screwdriver. I found the best way to remove it is to grab the glass on both ends by the apron and move it left and right to get it to come down enough that the top is removed slightly so that the glass has lowered enough to be removed from the channel. Not sure if this means the issue is the channel or side rails, but I’m guessing the channel as the glass moves fine once I get it somewhat out of the channel.
Quoted from Chrizg:Please contact your distributor and they'll be able to submit an order for some replacement glass that is designed to alleviate this problem.
The part number is 660-5001-01 / POLISHED GLASS
This! I complained to my Distributor and they ordered the Polished Glass (skinny glass) for me. Now I have the original glass as a backup. Polished Glass did the trick!
Quoted from LTG:I'd place both hands on the side rail, along the top edge and grab it ( careful if it's sharp ) and in a couple spots give it a couple tugs. Then do the other side if necessary.
LTG : )
Or use one of these:
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Just don't try to force the glass out. just work at it gently until it's loose.
Quoted from barkingd:I just got a new Godzilla premium machine and I am having the exact same issue. I can't get the glass out to save my life. I am BUMMED because I want to play!
Same thing happened to me today. Harder to put it back in . Was sweating bullets
Can someone post a picture of which exact screws to loosen as my new GOTG I just opened is even worse then my Godzilla Pro which I use a suction cup to help get that one off, but definitely want to try another method? Also may try the distributor route and see what that new polished glass is like. Thanks.
This should have never happen this is crazy I stopped buying new pins in 2008 because I have learned they are not making them like they did years before
Have any Authorized Stern dealers on this forum heard back from Stern regarding this issue? Very strange this wasn't a problem up until the past few years when many of us starting posting regarding this problem. I have not heard anything myself I only experienced this with my GZ pro from last year .
Quoted from Deyanks98:Can someone post a picture of which exact screws to loosen as my new GOTG I just opened is even worse then my Godzilla Pro which I use a suction cup to help get that one off, but definitely want to try another method? Also may try the distributor route and see what that new polished glass is like. Thanks.
My new build GOTG is the same way tighter that Rush. I'll tinker with it next time glass is off and report back.
Thank you Stern for raising prices to astronomical levels. Not only have you replaced a proper lockdown bar mech with Home Depot latches but you also replaced the head lock mech with two 50 cent bolts, made the head mostly out of sheet metal, implemented node boards that cannot be easily repaired, put the power button in an inconvenient location, and now some customers have to resort to using those glass removal devices that they see criminals use in action movies.
Stern games are fun but damn is this ridiculous.
I stop buying new pins in 2007 they changed and not for the good but seing this is just crazy I would take them all back
Quoted from PanzerFreak:Thank you Stern for raising prices to astronomical levels. Not only have you replaced a proper lockdown bar mech with Home Depot latches but you also replaced the head lock mech with two 50 cent bolts, made the head mostly out of sheet metal, implemented node boards that cannot be easily repaired, put the power button in an inconvenient location, and now some customers have to resort to using those glass removal devices that they see criminals use in action movies.
Stern has done some lame cost cutting things in the past. Those playfield pegs come to mind, but I think the lockdown bar latches and the backbox bolts are simple and effective.
They've been making cabinets for years that fit standard glass dimensions with relatively no issues. Now all of a sudden they can't fix this tight glass issue?
"Skinny glass" sure seems like an odd fix to me. Why not go back to the original cabinet / glass channel configuration?
TIGHT GLASS FIX
I recently acquired a Godzilla with incredibly tight glass. The reason the glass was tight is the plastic guides under the side rails. Plain and simple. Stretching those guides out now allows the glass to slide in and out very easily. Thanks to pinballjah for posting his suggestion in the Godzilla forum - this solution should work for any newer pinball with tight glass. It's cheap (free actually), took maybe 20 minutes, does not require any type of skinny glass replacement, and lowers my stress level when needing to remove the glass.
Quoted from crujones4life:My NIB SW Pro glass is so tight that the machine slides across the floor when I try to remove or insert it! This is what Stern sent me. I haven't had a chance to replace it yet. Hopefully it takes care of my issue.
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Yep, that's what they sent for mine as well. No issues now.
Quoted from mtopol01:Yep, that's what they sent for mine as well. No issues now and I have the original glass still.
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