STI is getting worse.
For the first time out of probably 7-8 transactions, they did not show up on the date scheduled to pick up a pin. I made arrangements to stay home and be available. When I called dispatch and expressed the fact I had made arrangements to be home so the pin could be picked up he said "well, this happens to us quite often, it's nothing new. We still have until the 26th to pick up the pin"!
No hint of an apology. Quite the opposite. He admitted that it was perfectly normal for them to not show up on the day they were scheduled to show up.
Unreal.