When researching what boards looked the best for an attempt at a homebrew pinball machine. I eventually decided on trying the boards from Fast Pinball. Their design focus on making sure the flippers fired as quickly as possible is what sold me as a lot of the modern computer driven machines feel like the flippers are delayed.
I placed a decent sized order (just over $750) on 1-2-20. Then I received a follow up email on 1-8-20, stating that the order has shipped and that a tracking order would follow.
Since then they've gone silent. I never received a package, nor a tracking number.
I waited a couple of weeks before attempting to contact them. I eventually contacted them a couple times through the phone number listed on their store and through the use of their 'contact us' functionality on their website. The phone calls end up going to voice mail, to which I've left a response trying to check on my order number, but I haven't been called back. I also never received a reply from the contact us I filled out on their website.
It's now been about a month since the 'Order Shipped' email and I haven't been able to get a hold of them at all.
Has anyone ordered from them before, is this normal?
I don't really want to hurt them by reporting them to both SquareUp or PayPal, but I also know there is a limited amount of time you have to contest these kind of things. Does anyone have any suggestions on how I should handle this?