Quoted from AdamPinball:
Some of you are wondering why Nifty has seemed so bi-polar in all of this so let me explain (Not DEFENDING, just EXPLAINING). NiftyLED is two people, Nate and Daniel. They are very different people who have been friends for a long time. Anyone who has run a business with a partner knows how things do not always go super smooth. That is the case here. Nate was completely unaware of what was going on with Joseph and Daniel until this thread had already grown to 12 or more pages. This is made clear when Joseph said that he doesn't even know who Nate is and had never even dealt with him.
Nate is the type of guy who takes responsibility for his actions and the actions of his company. This is why he has not singled Daniel out and thrown him under the bus even though he pretty much deserves to be under that bus. Nate flipped out when he saw what was going on and I have no doubt he and Daniel will have (are having) a serious conversation about how things went down here.
Buzz's update post should have made it clear how different these two guys are. If you think that Nate is simply putting on an act and is doing this only to salvage his business then you clearly do not know Nate.
Let's try to remember Hanlon's razor here: "Never attribute to malice that which is adequately explained by stupidity"
So are you telling me that Nate had no idea that Daniel had listed Josephs game for sale? I really have a hard time believing that just to be honest with you and if that's true then Nate is not paying attention to his business. Nate has to also share the blame for having his game for 3 years.
If I was Nate and I cared about this business then I would put a muzzle on Daniel and not let him respond to any customers if there is a dispute because he clearly doesn't know how to control himself and make rational decisions.
Also if I was Nate and cared about the business, I wouldn't take 2-3 years to fix a customers game. Nate is just as guilty as Daniel for the terrible customer service. Hopefully they can both learn from this and become a better business and more importantly better people.
P.S. oh yeah, and Nate knew about naming their company pretty much identical to another company's name in order to deceive and steal customers away from the other Orange County pinball company. Don't forget that!