Quoted from AdamPinball:
Yea, I get it. NiftyLED screwed the pooch here. Daniel had no right to put the machine up for sale. They made a mistake, a big one and while Sticky doesn't come across as a wonderful person himself only a fool would say he has no right to be angry. So, what should we do here? As the pinball community, how should we handle this? Is the answer really to destroy NiftyLED? To burn their business to the ground and label them as "scammers"? Are we really happy with completely throwing them out of the pinball world, excommunicating them from anything to do with the hobby? Should we ban them from expos? Destroy their business relationships? Is that what we do to people now just because they did not meet your standard of groveling after what is arguably their first real complaint? What about those they associate with like The Pinball Podcast and Chicago Gaming Company? Should we boycott and tear them down too?
Why is it when someone, actually the pair of them in this case, maliciously act upon something in an illegal way, then feel the need to cover it up and/or lie about it when they get caught, get to use the excuse it was a "mistake"? This isn't just pinball, this is everyday life.
I read your whole post, agree with some, disagree with some. While NiftyLED just might be a great group of guys at shows and pinball related outings, they have proven that they have absolutely ZERO business ethics, and should not be running any sort of business. What they did was illegal, immoral, and quite frankly would have sold that machine if someone hit the "buy it now" button on eBay. They deserve to be out of business. This was not a mistake, or a complaint, this was a calculated move by two incompetent partners running a half assed business. Chicago Gaming should 100% drop NiftyLED as fast as they can to disassociate themselves from this monkey business. A business just cannot do shit like that and chalk it up as a mistake. On top of that, the $100 a day storage fee? Could one purposely ruin a reputation any further than that? Groveling doesn't even begin to cover the damage they have caused themselves. Businesses are built on reputation and this move by Nifty was a game changer for an entire business. They loaded the gun, shot themselves in the foot, and then lay blame on everyone else? CGC is run by smart businessmen, they will make the right choice whether they should cut ties or not. If they feel NiftyLED's actions with hurt their sales, you can bet your collective ass they will be gone.
Furthermore, NiftyLED should be thankful to Pinside and the pressure that some of us helped put on here in this thread to make a settlement happen. Sticky could have held to his guns and taken Nifty to court and really caused some financial pain on top of the stained reputation. He could have put them out of business all by himself.
I have lived this scenario with a company I worked for. We had a customer that bought a shell of a truck, a 64 chevy pick up that was lifted. He brought it to us and gave the then manager of the business a $20,000 budget to get it up, running, and drive-able. This included a rebuilt chevy big block engine. They had this truck in their possession for over 2 years. When I was brought on, I was told my primary goal was to get the guys to finish the truck and get the customer to pay and pick it up. We finished it within 90 days of my taking over the shop. It took me 2 days to sort everything out and put together a final invoice which came to approx $28,000. Now I was never involved with any ordering of parts for this vehicle, just getting it done. The previous shop manager never called this guy with any pricing for the overage in cost over the 2 years, like custom driveshafts and suspension parts. The customer would just pop in on occasion and see the progress. When I took over and told this guy I was making his truck a priority, he was excited. Needless to say, the customer said I am not paying. I will give you the $20K I authorized. Can't say that I blame him either. I sat down with the owner of the shop and explained the situation and he basically told me too bad, make him pay or his trucks sits. The customer ended up suing the company and I was brought in for deposition. I told the exact truth of what I knew and the owner was pissed that I wouldn't lie for him. I ended up quitting this hell hole before the case went to trial. However, the customer had a strong case, and was able to get the old manager to testify. The owner of the truck not only won his case, but was awarded damages as well.
UPDATE: I wrote this about 3 hours ago, got busy, and never hit post. Now I see the EXCELLENT gesture by NiftyLED to make this right. I appears they have decided that saving their business is of utmost importance. This is a 1st step in saving that grace compared to what has transpired in the last 36 hours.