Quoted from Bud:I build relationships with people that are based on trust and loyalty. With that said, my locations won't shut a machine off if it's accused of taking money.
All the below isn't specifically directed at your comment, I'm just going to share some stories.
I have a fantastic relationship with my locations and I trust the owners with the keys. But that doesn't stop the 18 year old employee that is working behind the counter or a server from shutting down a game that is "taking money" when the restaurant is full. The last thing the employee wants to do is deal with kids whining about the pin taking their money. So they turn it off, even if the owner told them not to do that. Their main interest is to sell food while not getting yelled at, not babysit the pins.
Here's an actual conversation with a group of moms and a server:
Mom: "Which pinball machines work?"
Server: "They all work"
Mom: "We put money in three of them and none of them worked."
Server: "Did you press the start button?"
Mom: "Start button?"
So imagine the same situation when the party room is full of 30 screaming kids. That conversation often doesn't happen, instead the game gets turned off. Problem solved.
Then you have the kid that figures out how to shut off the games and does so. And the mom thinks it is funny and doesn't tell him to turn them back on. If it wasn't for a local patron seeing this happen, the games probably would have stayed off for quite a while on a Friday night, if not the rest of the night. Luckily the patron scolded the kid and turned the games back on. But the 18 year old employees probably wouldn't have noticed the games were off. And if they did, they probably would have left them off because they figured they were off for a reason.
People set things on games. The things don't get moved. Nobody notices, or nobody bothers to move it because they think it is there for a reason. So the game earns nothing.
Or how about the vent holes on a pizza box? When they are punched out, how big are they? About the size of a quarter. So if an employee is setting up boxes and doesn't clean up every hole that falls out of a box when folding them a kid finds the little round piece of cardboard. Where does that piece of cardboard go? In a coin slot. Game out of commission if they find two pieces or if the other slot gets jammed.
People don't think about the things above happening, but they do. And when a game is only making a few bucks a night, having it turned off kills a night's earnings.
Yes, every situation I mentioned can be addressed by the location owners during employee training. But turnover in the restaurant business is very high. People often don't get the message. And if they do, they don't remember or they weren't paying attention. The #1 thing the restaurant is trying to do is sell food. The pins are important, but they are less important than the people stacked up wanting to eat or carry out their food.