Godzilla (Premium)
Stern, 2021This topic is closed.
I ordered my Godzilla Premium from Operation Pinball in November and they just tried to scalp my game to me for $3K over retail. I've had opportunities to buy from events and passed because I thought I had a NIB coming within a decent amount of time and didn't sweat it. Lesson learned.
You can debate on whether this is fair or not, but I'm solidly in the camp that this was wrong and won't buy from them again. Just spreading the word.
If you had a deposit on it and a sales agreement they have no choice but to honor the agreed amount of purchase.
It would be an easy win in a court room.
-Mike
If that is true, call Stern and let them know what happened. Bad Distributors need to be taken down, but always 2 sides to a coin.
No deposit, didn't have to have one with them before. I thought previous good experience would be enough, but I'll be sure to get that invoice up front from now on. I've gotten a couple of DM's of people having the same experience right now.
The biggest thing is that I'd told many people that they were an honorable good business to buy from. I'm just trying to undo some of that damage.
I've sent Stern a message regarding this.
Quoted from splitcms:Was a price mentioned when you reserved the game? It does say the premium is 8999 on their website.
Yes, and confirmed on the phone twice.
Quoted from javagrind888:I ordered my Godzilla Premium from Operation Pinball in November and they just tried to scalp my game to me for $3K over retail. I've had opportunities to buy from events and passed because I thought I had a NIB coming within a decent amount of time and didn't sweat it. Lesson learned.
You can debate on whether this is fair or not, but I'm solidly in the camp that this was wrong and won't buy from them again. Just spreading the word.
I had the exact same thing happen today from Operation Pinball! Very disappointing after they have been telling me “you’re good for Mar/Apr” for the past 5 months.
Quoted from JP76:I had the exact same thing happen today from Operation Pinball!
Sounds like they have more orders than games, and will keep calling customers until they get enough takers for $3k over MSRP. Classy. Not smart to skin the sheep.
Out of curiosity, I googled this business:
“Operation Pinball is a family owned and operated dealership founded in 2015 by … who are true pinball fanatics and collectors.”
No kidding. They’d fit right in here at Pinside! Ca-ching $$$!
Quoted from JP76:I had the exact same thing happen today from Operation Pinball! Very disappointing after they have been telling me “you’re good for Mar/Apr” for the past 5 months.
Please take the time to give them a public bad review!
Facebook and such.
Other companies need to see what happens when they try this.
Quoted from Wariodolby:Please take the time to give them a public bad review!
Facebook and such.
Other companies need to see what happens when they try this.
Wrote them bad reviews on Facebook and Google. I also reported the incident to Stern but haven't heard anything from them.
I'll spread the word anywhere else I can too. Can't believe I've been sending them business for years. I have to rectify that.
Quoted from javagrind888:Wrote them bad reviews on Facebook and Google. I also reported the incident to Stern but haven't heard anything from them.
I'll spread the word anywhere else I can too. Can't believe I've been sending them business for years. I have to rectify that.
That really does suck. Hope it gets put right one way or another.
Quoted from Rdoyle1978:That really does suck. Hope it gets put right one way or another.
Ways it can be put right:
One way: It was a lapse of judgement and they offer me the game for retail minus the $500 I just had to put on a deposit from another company. I'd forgive completely.
Another: Stern ends their distribution with them.
I honestly don't see either of these happening really so I simply make sure as many people hear this story as possible.
Quoted from javagrind888:Ways it can be put right:
One way: It was a lapse of judgement and they offer me the game for retail minus the $500 I just had to put on a deposit from another company. I'd forgive completely.
Another: Stern ends their distribution with them.
I honestly don't see either of these happening really so I simply make sure as many people hear this story as possible.
flipnoutpinball.com
As good as it gets^
Quoted from Purdue:flipnoutpinball.com
As good as it gets^
Zach was so honest he actually told me that his line was so long it might be late 2023 to get one. Told me to check around other dealers first and then come back. I chose a local guy (Fun! Billiards) in which I'm having to pay local tax and a non refundable deposit, but I can drive up and pick it up and his list is only 16 long. Took it. I'll give it to Zach though, that's damned good business. Talked to Game Exchange Colorado and Little Shop of Games also. Out of the four, all said they would NEVER do something like this and two used the exact same phrase "We'd never fu#k over our customers like that."
Quoted from lancestorm:Hmmm even their own website still has the $8999 price!
https://operationpinball.com/product/godzilla-premium/
You beat me to it. I was just about to post the website picture.
Screenshot_20220406-200400_Chrome (resized).jpgThere are a lot of other companies out there that would appreciate your business. Like Zach, we turned a lot of people away because the backlog is just so long at this time.
I hope Greg and Vanessa work things out with you. I have met them and didn't see that kind of behavior coming from them, but i have not been a customer of thiers so that doesn't give me access to how they work with others.
Good luck.
Zach is as good as they come and who I would recommend to anyone as far as who to order from.
One good thing that comes out of this high demand/low supply is it shows you who to deal with and who to avoid. Amazing how greed separates those with integrity from the money hungry bastards.
Quoted from JP76:I had the exact same thing happen today from Operation Pinball! Very disappointing after they have been telling me “you’re good for Mar/Apr” for the past 5 months.
Operation Pinball called me last night and made things right. They are selling me a game at the agreed upon price and it is supposed to be here tomorrow. I am a happy camper and glad they are trying to make it right. They made a mistake but I really think they are good people.
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Pflugerville, TX