(Topic ID: 178720)

Open Letter to Gary Stern re: Defective Playfields

By kpg

7 years ago


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-78
#4 7 years ago

hey gary, if your reading this, thanks for all you've done for our small hobby. It is unfortunate that due to a number of preventable problems on your newest machine a lifetime of dedication is being dismissed by the community you are trying to please. They think that because they are shelling out the most money, that they are the largest contributors to the hobby. they are not. They think the more threads they create, the more urgent something becomes. it does not. We understand that even though you are the figure head of the company that does not mean you personally oversee every machine as it leaves the factory. Keep doing youre best, and as long as these consumers are willing to pay for what youre selling, dont let them tell you they deserve better. Your company alone kept pinball alive during its darkest hour, and for that we will always be grateful. whether we act like it or not.

Ray

#115 7 years ago
Quoted from kpg:

Ray,
Your Stern Army shirt is in the mail.

lol i am not qualified to be in the stern army, as the first piece of criteria is being a big enough numbskull to pay thousands of dollars for a product unseen.
meanwhile, you have purchased three of their machines, and are invested in them enough to start all these campaigns and threads and posts. so if im getting a stern army shirt for one post defending the company what do you have for giving them thousands of dollars? a wardrobe of stern uniforms?

13
#118 7 years ago
Quoted from Rarehero:

Wow! They'd rather buy it back than send you new playfield!? WTF?!?!
Guess it makes sense...they get the LE back, put a new PF in it, jack up the price and resell it.

im gonna take one wild guess that the buy back is an underhanded way of making sure they dont need to deal with this obnoxious customer anymore. this is basically stern saying: fuck it, were not gonna give you something else to bitch about. give us your machine back and well give you your money back, and this is over between us.

its kinda like when that middle aged woman is chewing out the manager at a movie theater wanting a refund after the movie. when the manager obliges, its not because the customer is right, its because the company would rather take a loss than engage these entitled whiners for even a second longer than necessary.

kpg is that person, and hes telling himself that hes won because he was right, and did his due diligence. when its obvious stern will be ditching him as a customer because of all his griping.

-5
#169 7 years ago
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