They may be members of the "Stern Watch" and cannot leave their post.

"Pinside gathers for a new Stern release, and now my watch begins. It shall not end until I'm banned. I shall take only Stern games, hold no JJP games, father no children who want to buy non Stern games. I shall not up-vote negative Stern posts and win no posting glory. I shall live and die at my computer desk. I am the stuck ball in the darkness. I am the watcher on the forums. I am the shield that guards the realms of Stern. I pledge my life and honor to the Stern Watch, for this game and for all Stern games to come."

I can see how some could see that, lol. Just all in good fun between all of the arguing.

Glad to hear you are going to get a refund. These types of problems are simply unacceptable at these prices. Stern needs to realize that as they (and all manufactures) continue to raise prices that customers expectations go up for build quality, playfield features, and code support.