It would be great if Stern offered a choice to all users affected:

1) buyback at purchase price
2) ship populated playfield back, get new populated playfield (with NEW pf, not one of the old ones)
3) ship new playfield, user can install in x number of years or whatever.

Would be hard not to be satisfied by one of these options.

@kpg, happy you got resolution, but all users with affected playfields need resolution... I hope they get it! I would like to get details on your resolution... who is doing the buyback, is it a one off, distributor dependent, etc.?

Great that you're getting this solved. I have to ask though, is the ghosting getting worse? Again, glad it's getting fixed but if it's slight and only a single insert, can you even tell without really looking for it?

I'm just wondering where Stern draws a line...