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(Topic ID: 178720)

Open Letter to Gary Stern re: Defective Playfields

By kpg

7 years ago


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#186 7 years ago
 
S0D

Sly_Old_Devil

Pinside member

10y 69,800 1,132

IMO Stern should be concentrating on making things right for the people who are not considered Fanbois, customer service 101...why waste time on Fanbois, they already drink the kool-aid, the meh (middle) guys can go either way but are easier to win over when there are no detractors making a lots of negative noise (even when it is valid). Win those guys over (by doing the right thing) and they usually become supporters not part of the meh crowd...like I said basic customer service.

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#190 7 years ago
 
S0D

Sly_Old_Devil

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10y 69,800 1,132

Quoted from Who-Dey:

If im in business, I want to win EVERY customer over from the poor guy who buys one pin to the rich guy that buys 30 pins.

Correct, but you want to do it as efficiently as possible right? Spend the most effort where it has the best business results, is what I'm saying.

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