I want to keep my Ghostbusters LE, but I find it unacceptable as it is. Within a week or two of owning it (I'll need to check the times on my emails) I had ghosting and chipping. On top of that the game came untested with an INSANE amount of quality control issues. Yes, I want to keep my game, but they need to make it right. I wouldn't want to do a sell back to Stern, because I think the game is great and want to own it, but if it comes down to throwing a big enough fit and doing a sell back or having nothing happen, I guess I would eventually sell it back too.
If Stern wants to target the home market, they need to operate under the demands that brings. Communication needs to be improved, and timelines to correct issues need to be condensed dramatically. They aren't doing either.
My dad owns a manufacturing business. They don't ship a product with known flaws. Doing so would be absolutely unthinkable under his watch. However, and I've asked him about this, if a batch of bad parts went out, they would delay or pass on an incoming order to spin back up to replace flawed parts first. No question.
Stern thinks that they can't afford to delay Batman or Aerosmith a couple of weeks to address bad playfields, but that's such short-sighted and stupid thinking. It's going to cost them WAY MORE in the long run not to fix these issues quickly. They've lost a ton of consumer confidence, and they've chased away a lot of repeat buyers. I'm not buying another NIB Stern. It's not worth the risk nor the headaches. Several other people I know personally won't based on my experience. The long-term damage being caused to Stern's bottom line is way more than it would cost to slow new game production momentarily.