I work for FUN! and have for going on almost 9 months now. I love it, what better job can you have then working for a company that does what hobby you are passionate about. My position here is Sales Manager. My day to day operations consist of assisting walk in clients with their game purchases, answering phone and e-mail inquiries about games. Directing our team (listed below) as to what machine to get ready next for the showroom floor or what needs to get finished up as it has been sold. I am also in charge of ordering replacement parts from the various suppliers (PBR, Marco, Bay Area, Cointaker, Comet, etc). In addition to ordering pinball & arcade parts. I also purchase all billiard supplies for our showroom as well. Needless to say, with over 150 games on our showroom floor at all times....we all stay pretty busy here.
I know buyers that have had issues with FUN! In the past, but I believe that was a long time ago well before the staff we have working for us now. We have an awesome technician that works full time along with myself and he is well respected in the hobby in the DFW area by how thorough he is. No machine goes out our door until Erron has given it his thorough going through. On top of that we have 4 full time detailers that I must say...do a more thorough job of shopping a game out then I ever have. I'm impressed with the quality of work each of them do. They are amazing.
As for our prices. Let me say there is a big difference between collector pricing and retail pricing and we know it full well. Yes our prices to the collector market may seem high. But we have plenty of retail customers that are happy to purchase from a retail store as they know they are purchasing from a reputable company that is going to support them during and after the sale. It's all about giving the customer piece of mind. We turn a lot of equipment through EBay and have to many happy customers, we value our feedback and try to make every customer happy with their purchase. Rest assured there is no bid shilling...we do sell MANY of our machines through Ebay at the Buy it Now price in that same regard we do sell many that customers that "make an offer". Typically on any given day we have on average 5-10 open orders for games for customers.
Anyone interested in any of our machine is more than welcome to make an offer and I will be more than happy to answer questions about any machine we have over email or phone. I want you to be happy with your purchase, bottom line.