Quoted from Sandy1:
Every email I sent was ignored, i couldn’t get through on the phone so I started sending them messages on their Facebook page.
This is so infuriating to read.
Fine, they are between a rock and a hard place with trying to get machines out, no money left for further refunds, and just trying to turn things around and maybe don't have good news to respond to people. But I'm willing to bet there's never been a business textbook that ever said "ignore all incoming communications" as a strategy for turnaround.