Maybe this thread helps, maybe it doesn't. The latest Alien I've played in the wild is an amazing game. Everything I'd hoped for my grail theme.
As happy as I am for the new owners and the machine itself, I'm as equally unhappy with the posts regarding refund requests that have gone unaddressed. The purpose of this thread is to find out who is owed a refund, how much, and how long have you been waiting beyond broken promises. I'm not expecting complete truth here, but at least it can provide either the immensity, or the minority of cash on the table.
Games are being made and they are going out. If a refund has been given from whatever means (chargeback, paypal dispute, etc.) then you are not owed any money, but entitled to be forever ill w the company in regards to how your situation was handled.
I will be happy to pass on results found here on to Heighway, as this refund mess has to end. Not addressing poor customer service stories here....this is about money, pure and simple.
So the question: WHO IS OWED MONEY, AND HOW MUCH? PLEASE INCLUDE YOUR LEVEL OF COMMUNICATION W THE FACTORY. Be mad, but also be honest about the cash. I'm asking out of sincerity for fellow pinsiders....if there is 10k or 100k (hard to believe) I just want to see it here, so it can be gauged, put a time metric on it (starting today) and we can update as refunds are issued. I'll be happy to create a list here, for all to see.
This has to end for them to progress. Time for all to lay the truth card on the table, in order for us to understand the scope and (potentially) help. Thanks...mark