I'm new to this forum but as a follow-up to one of the previous posts suggested "I kinda think this thread needs to die, unless someone has more recent info (either good or bad)." Well I have something new to mention and will further detail why this guy, Tom Grizzard, is a lowlife. I purchased a number of machines (both pinball and standup arcades) from this guy for my "mancave". Spent in excess of $10,000. He acts all nice as pie when placing the order saying if any problems arise don't hesitate to contact me, I'm here to help, blah blah blah. So a couple of months ago one of the machines was not working properly. I called Tom and got nothing but nastiness and disrespect from the guy. He starts throwing out all technical terms and specific parts which I am not an expert on. I asked him if he could go slower with the explanation so that I can understand it better and he tells me to shut up and if I open my mouth again he will hang up. He says he is doing me a favor by even talking to me and if I don't like it I can call a service guy. I reminded him about his comment to call him if I run into any issues and he replies that he doesn't have time for my petty problems and that he is a busy person. At this point I tell him that I'll just pay for a service guy who shows respect for their customers and I'll be sure to write a proper review of these events. He says go right ahead, won't be the first bad review I got, won't be the last. What a piece of work this guy is!!!