OK...but what about the contents of the box?

I don't ship through UPS anymore for that exact reason - that happens to packages way too often in the past and then have fun trying to get them to replace what was broken...

It is sad that putting a fragile sticker on a UPS package is just asking for abuse. You are better off it it isn't on there. If I have a choice, and it doesn't cost a ton more, I ship USPS. Just as fast, Saturday delivery, and I've never had them damage a package like UPS and Fed Ex.

yeah that is unacceptable. what's in the box and was it damaged?

That is just ridiculous. It's not like UPS is being asked to work miracles. Just to pick up a fairly light box put it in truck and deliver it to the location not to play a game of rugby with it.

Was anything damaged?

Maybe next time ask them to put your box in a box.

everything is........FINE! Packing peanuts are miraculous shit.

Glad to here that! Did you have a dog come up missing?

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UPS is the worst to deal with..Keep in mind employees are part of the Union and dont care how products are handeled.A box marked fragile will be damaged on purpose.Stick with FEDEX or the U.S. postal service.

USPS sucks too. Ordered some stuff from PBL on Monday. Im only an hour away. USPS tracking says it went out for delivery YESTERDAY. About to leave work on Friday and haven't received it yet.

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check this out, postal worker just chucks the dudes package over the fence, crunching an antique clock, this just happened in Los Angeles a couple days ago!

http://tv.yahoo.com/daytime/usps-delivery-gone-wrong-27941614.html

A few years ago, UPS misplaced my wife's custom made engagement ring for 2 weeks, couldn't track it. A driver finally found it in the back of his truck one day and dropped it off.

We avoid UPS whenever possible.

Man,Deja Vu,I ordered expensive new boards for my Getaway HSII a couple mos. ago-from
MAD AMUSEMENTS-2/3rds. across the country,received damaged box like Original Posters and thought the worst,Thank goodness they were supremely packaged in bubble wrap and packing peanuts,All ended up OK.

I ordered a NOS Backglass from Mayfairamusement and he sent the thing out with UPS and insured it.....well when I got it it was a mess,chipped on one edge and completely broken on the other corner. Mayfairamusement had put styrofoam guard all the way round the outer edge and bubble wrap throughout! I got no where with UPS because they said you signed for the package and I told them the driver said I had to if I wanted the package. Long story short I went to Mayfairamusements to order another while I waited on UPS to rule on my claim and you know they (mayfair) sent me another free of charge and said they would deal with UPS. That was one of the best days of my life!!!!!!

UPS SUCKS AND I'LL NEVER USE THEM FOR SH#%&!

i would like to ass you a few questions.

That was an absolutely ignorant and probably arrogant thing to say.

You don't like what I say then keep your Ignorant comments to yourself!

Unions are OK by me,Companys take advantage of their employees,and that's been my real life experience.

UPS has the best tracking system but the FedEx distribution centers are more efficient and handle the packages better. I get FedEx when I can. USPS tracking system is a joke but it is better than what they had only a year or so ago. USPS is perfect for fast (priority) small packages.

yeah avoid unions at all cost. they are nothing but lazy good for nothing middle class tax paying americans trying to keep the fragile economy afloat, god i hate em!

anyone who has a problem with the 1%ers let me know and we can put together another public bailout package and socialize more of their debt, those poor bankers.

and when the smoke clears we will privatize all of their profits again and blame...unions!

socialize the debt privatize the profits...god bless america!

I have always been treated fairly by my employers. My union that I am required to be part of only protects me from abuse that is already prohibited by state and federal labor laws. For that I get to pay them $979 per year.

I do not have anything good to say about UPS. They let the drivers here keep the trucks at home over the weekends because we are far from the depot. If you are getting a box on Friday and miss the truck it will be monday before you get it. No chance to pick it up at the depot because it will be sitting in the drivers yard in the truck.

You are certainly entitled to your opions about unions. Maybe you just had too many beers last night when you said this:

Purposely damaging Interstate Commerce is punishable by fines and imprisonment. Major parcel carriers like FedEx and UPS offer rewards to employees that help the conviction of someone tampering with Interstate Commerce. (Your box)

Same deal with spitting in someones food but its done all the time. It does not matter if the restaurant employee is mad at you or there employer, its YOUR food that gets spit on. I have no problems with the unions. They all have there good points and bad points. The fact does remain though a certain # of lazy/angry/spiteful/etc employees do mishandle packages and the # IMO is getting larger. The argument its against the law is futile, it happens all the time. One thing I have noticed about union workers (some of my best friends are union), there very prideful, and thats good. But its prideful bordering on arrogant when it comes to there trade. My union friends think union tradesmen are far better than privately employed tradesmen. They are no different than anyone else, they do good work, they do bad work, they spit in food and some would never consider damaging a package. BUT, when its very difficult to get fired, its hard to be on your best behavior.So no fighting guys, your both wrong.

I prefer USPS when I can. UPS in my area is good, plus they require a signiture for every single delivery due to a package theft a few years ago. Fed-Ex in my area has been hit or miss and I have had lots of problems with them. I have had divers leave packages against garage doors instead of walking all the way to the front door. I almost ran over the package because of that. More recently(this week) Fed-Ex delivered tires I ordered to the wrong house. They did fix the issue the next day, but it was an added headache to the already stressful week I have been having.

QFT. I've worked for UPS and FedEx. UPS treats the common worker far better than FedEx does. However, the conditions are still less than desirable. And because of it some UPS workers are crazy. But there are crazy people all over. Also, within UPS, only some hubs are unionized and some are not. I've worked at a unionized one and one that had no union. There are disadvantages and advantages to both. My experience working for FedEx was terrible. They sub-contract. Sub-contracting is never good for the common worker. It should be criminalized, imo.

Before thanksgiving 2011 I ordered a pair of Yamaha speakers from Amazon.com

The box weight was around 50+ lbs. It was shipped via UPS, and arrived in PERFECT
condition. The inner box is what the speakers were packed in from Yamaha, and the outer box
arrived without any dents in it.

In my past I worked on the shipping/receiving docks at IBM in Charlotte back in the 90's,
and have seen both the good and bad when it comes do shipments from UPS and Fedex.

It really depends on how well or badly a truck is packed and unloaded and loaded on trucks when they move from points within the shipping process.

In my experience the larger the package the greater the chance of it being damaged by
any shipping company.

i guess you should of opened the package before you made that assumption.

see, everything is o.k.

totally false, that claim gets urban legend status

again, false. oh and by the way the post office is also a union workplace. yes, it is true that packages do get damaged. not just by ups . fedx usps dhl i dont care, damages happen.

Damage happens to packages with all of the major carriers. They move millions of packages per day thru there systems. Packages fall off belt systems at sort facillities, shift during transit on rough roads, get jambed up in moving belt systems, and I guess in rare instances get damaged by a bad apple employee. You want to get a backglass across the country for $30 without having any damage, you had better sandwich it between two pieces of plywood and foam. You want to ship irreplacable pinball parts thru these systems for next to nothing compared to what they are worth, then here's a suggestion

Box it up then stand ontop of the box, kick that box across the room, drop it from 12 feet, maybe drive down the road and toss it out the window. If the contents survive your testing pick a carrier and spend some pocket change.

People who complain about the state of the outside of the packaging clearly have no idea what the shipping process is like. It's possible your package may have been mishandled. But, your package is being shipped with other packages of numerous shapes and weights and sizes. All of which get sent down conveyors and slides and possibly getting stuck in the process. These jams can be the source of exterior damage to a package. Once the package reaches it's designated truck, it must then hand-loaded and built into a walls of packages seven to eight feet high which again consist of varying shapes, weights, and sizes which may or may not fall over. The trucks are typically not your average room temperature. In the winter it can be very cold, in the summer it can be extremely hot. The truck may or may not have heating or a fan. Along with all this, the worker must contend with a tight schedule. The packages must be loaded at a swift rate, otherwise things slow down and more and more jams occur. So supervisors wander the hub trying to keep things rolling. Some of them can be real jerks and will scream at the backs of workers to get them going faster.
Believe me, the job is not easy. It doesn't pay well, and in some cases you don't even get health insurance (FedEx). I've also seen packages that are poorly wrapped. Some people either do not care about the contents or simply do not realize what the shipping process is like. I met a guy who was stabbed in the arm by a poorly wrapped samurai sword. Yes, your package may get intentionally damaged. But I've seen far more cases where the damage is not deliberate.

I just received a package from MAD also, the peanuts really aren't the best in my opinion because they crush easily. I prefer the air bags.

As was said, USPS is also unionized. I was an active member of a Union for a decade and without it the employees would have been taken advantage of at every turn. Blaming Union members attitudes for a slightly dented box is absurd.

Having a good weekend? Thank the unions that fought for it.

If you bothered to read what the packages go through, maybe you should have realized that marking a package "Fragile" doesn't stop it from going through the same process as any other package. If you want it handled like a baby then pay for it. There is no special method of sorting for fragile packages unless you pay for it. You imagine wrong, friend.

USPSs tracking sucks. Half the time I get the box before the site says it left the company. But up here, they are the only reasonable way to ship. I have had very few instances of damaged boxes by USPS.
One thing to note about USPS. If you ship Priority, and it is less than 1lb. It will be transported in a commercial passenger plane. So the baggage employees are handling it too. Any mail over 1lb may not be shipped in the cargo hold of a passenger plane. FAA rule. I guess they figure <1lb of C4 can't destroy an airplane.
Also the airlines are charging an additional fee for large boxes. It is now usually cheaper to send two smaller boxes than one large one.

So now, get this, my USPS package from PBL says delivered. But its not. Because Im sitting here, and I was sitting here when it said it was delivered...yesterday. WORST TRACKING EVER.