Quoted from kpg:Trent @ Tilt responded to my email about the ghosting issue on Sunday night, then hasnt replied since. I sent an email to him yesterday checking in to see what Stern's response is, but seeing as Trent is a small distributor (he has a day job) and isnt a full blown company like other distributors, I guess i'll see what ends up happening. This is probably a situation where going through a larger distributor that has employees and operates full time as a pinball company would be beneficial, but hopefully Trent proves me wrong and goes to bat for me in this case.
You have Trent's business all wrong. While he is not a retailer.. coin-op is his business.
What should know to manage your expectations is... Trent doesn't use a smart phone.. he uses a old Nokia-style bar phone that doesn't even have an alpha keyboard