Des Moines, IA
My apologies for not knowing what these items are called. I have scoured the forum for anyone else having this issue, but not sure what words to search for. I have a new AIQ Limited. Right out of the box, the ball that travels under the playfield and is ejected to the right carrier comes out so hard that is bounces back below the playing field and the cycle continues. Whatever motor mechanism that launches the ball from below the playing field to the metal ball carrier on the right side (when the yellow LED flashes) randomly will bounce back and forth, up to 8 times before it stays on the metal guide and falls to the right flipper, or flies somewhere else on the playing field. I have never seen an AIQ machine to do this and I have played a few. I can try to load a video of it, but essentially it looks like the ball is being ejected so hard that is bounces back below, launches again, and back below, over and over. Sometimes it never does it, other times its a few times before it sticks above. Sometimes it comes out so hard it launches rogue onto the playing field. I can't figure out where the issue is. I estimate over 50% of the time the ball does not travel to the right flipper as intended. Thanks for any advice. Photo attached of what area I am talking about.
AIQ (resized).jpg
