What size rubbers are you guys using for replacement on the spin disc? This is my 1st table and I just replaced all the rubbers with a titan package(and have another 2 back up sets). Upon looking at the titan package and at the owners manual neither seem have the disc spinner rubber listed…. Or maybe I am not seeing it. Thank in advance for the assistance.

Thanks so much

Hey folks I am completely new to pinball ownership and got my AIQ Pro with 236 plays on it back in May. Today it gave me 2 technician alerts for the trough when I opened the door and accessed the menu. These alerts showed up a few weeks ago along with an additional alert for each flipper (I had just changed over my coil stops and sleeves on all 3 flippers and cleaned the trough as I was at 1000 games and figured it was time to replace and clean) but all of the alerts disappeared.. all of a sudden the alerts are back but the game is playing with no issues. Any ideas what May be going on here? After rebooting the game the alerts are once again gone. Is this normal? Orange is when the issue was there, blue is reboot with no “alerts”. Thanks in advance

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Hey folks. This is my first machine and when I opened the door today I saw this. Looks like something snapped above and landed on the white box and it settled at on the cash box and the frame of the door. Thinking it is part of the lock bars snaps from the right of machine but haven’t lifted playfield as I don’t want to gouge anything. Pretty bummed, any help would be much appreciated.

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Thank you! Will reach out now and hold out playing till it’s fixed just in case.

Code update 1.02 was added to the stern website yesterday. You have to scroll down to 4/08/21 (1.01 release date) as the update wasn’t posted at the top.

Every now and then my ball keeps rejecting off the black widow (Center) ramp. I took a video, slowed it down and notice the ball launches off the metal ramp, into the clear plastic above (don’t want this to break from repeated hits), then bounces down the ramp and usually SDTM. My table is at 6.8 degrees and flippers are factory power (with fans installed). Tried lowering power but then can’t make Black Panther orbit all the way up the ramp. Hoping for a solution that’s not increase the slope to 7, 7.1 but will be trying that if there’s not another fix… this games hard enough haha

- Video of the fails... same game

My targets are getting pretty out of place. I thought I saw it here but couldn’t find when searching the thread. Are there plastics that keep targets like the sanctum and three shield from bending out of place over time? Getting a lot of air balls after about 1800 games and if I’m going in to fix them all would like to have a way to prevent them from bending if possible

Is there somewhere I can get replacement plastics? My Black Panther (-07) has a spot rubbing through just above the bottom bolt where the rock is, not sure if something is supposed to be on the post underneath to protect. Also noticed the clear plastic on top of the right ramp is getting warn/ chewed up after last lifting my playfield last cleaning. Photos attached. Any recommendations much appreciated
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Thanks getting no response from them on my “balls launching off centre ramp and hitting plastic” issue or this in the last few week. Will try again.

Could someone take a photo of what it looks like with the black panther plastic off on their AIQ pro? Was talking to stern about my plastic rubbing and they said it looks like a post has been added and this rubber shouldn’t be there.. I never added a post and would like to see what another pro looks like to compare.

Thanks in advance

Message from stern support

“ I did look up the plastic you send a picture of. There should be a post and a screw holding that post down where you circled in red on the first picture you sent. The post part number is 550-5059-01 and the screw part number is 237-5511-00. From looking at your picture, it seems like this area was modified with a metal post so that a blue rubber could be added. ”

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Thanks so much. I had a feeling the post had to be there from Factory or the ball would get stuck. Stern support for the win

Lots of rumbling in the code. Really notice it during Thor multiball if you make any shot. Seems stronger if get 2 portal lock, start a mission, activate Thor multiball, hit a shot, my table rumbles like crazy! Rattles the keys every game.