Quoted from Krsmith9:
Are the metal “fingers” perpendicular to the bottom of the trough on other people’s games? Mine are leaning forward.
This is about how mine are angled as well.
First plays out of the box I had the game at a low angle like 6, and the ball would not progress, kinda bounced around slowly as OP mentioned..
In its final spot at 7 degrees works fairly well, I also cut the time for the subway down to 800 in settings.. There seemed to let the ball glide through smoothly and also less of a delay in game play when you get one down there..
We did however have one issue where 2 balls got between a single set of those teeth. Took a few ball search timeouts that game to clear that.. It seems it can only sense one ball per spot there....