Quoted from BrokenChair:Thanks for the help guys. I appreciate it that’s interesting because when I talked to Stern today that Tech Support guy was really arrogant and said all they know of the ball getting stuck underneath the gauntlet in the engineers are working on a solution but currently we have no solution for you goodbye that’s what they said to me on the phone today after waiting an hour.
So yeah, I’ll either get that 3-D printed piece or stick a piece of foam in there but I’m just afraid of how the aesthetics are going to look in the game with a piece of foam there
If it's happening on plunges or launches of the ball from the shooter lane, then just make adjustments to the launch or the plunge so the ball goes smoothly around the orbit. Change pitch, adjust the shooter lane ramp, adjust the forks on the auto launcher, adjust the tip of the plunger, adjust the power of the auto launch, change the plunger spring. Some combination of those things will probably resolve the issue for you. I think making adjustments like these is what's been the most common fix for people who have posted about this issue in the past.
And if you don't want to make those adjustments, then yes just put something there to block it so it won't happen. Take video to see where the ball is going when it happens and block that spot off.