Quoted from pineal:
i did your washer fix so at least i won’t have to pop the glass if it happens again. still thinking about trying to bend the wireform.
I reached out to Stern and got in touch with Pablo, they opened a ticket for me and they will look into it. I mentioned that the ramp is tight at the upper bend for some people (also it was mentioned here). I recommend that you reach out to Stern to let them know, the only way for them to fix your and future games is by people reaching out, and not by re-engineering games here on the forum... Of course I appreciate the tips and tricks to get a game going when something small like this happens...
I am just thinking bigger picture, how many hundreds of games have this issue with the ramp, and how is this going to affect operators until they find the simple fix?
At any rate, they will look at it, but the more people that reachs out about an issue makes the issue stand out -- will not be considered a ONE OFF -- and Stern will have to fix it with a bulletin and parts replacement program. IF you do not do this, we will continue adding washers to our games.