I am not starting this post to bash or start fighting, I just want to see what other pinsiders experiences have been in the past. I have a game in transit with North American Van Lines, it was shipped from the seller last Thursday. On Monday I figured I would give the company a call to see what the status is and hope to get a delivery date. The game is traveling from Atlanta Georgia to South Central Pennsylvania about one long 12-13 hour drive. So on Monday I called and tracked the item, the customer service representative told me it would be delivered anytime this week. He also said that they would call me on Wednesday (yesterday) to set up a delivery time and date. Well I didn't get a phone call yesterday, today when I called to find out what the deal was with the shipment the woman didn't have very much information to give me. She put me on hold several times and told me that no one was required to contact me yesterday. I seemed that she didn't really have any information except to tell me that it is estimated to be delivered on the 11th of November. Now that is 2 weeks to ship a item 700 miles give or take. What is going on with my game in the meantime? The company is letting it sit in a wharehouse or is it being ran all over the east coast for no reason? One other experience I had with NAVL was a couple years ago. I was the seller shipping a No Good Gophers to a guy in Illinois. The customer service rep told me that they were scheduled to pick the game up on a certain specified day. So on that day I waited around all day to make sure I would be available for pickup. About 4ish pm that day NAVL calls me, they want to know what is a good day to pick the item up. Now I am just pissed because I was waiting around all day waiting for the truck and all for nothing. The customer service rep stated that that shouldn't have happened and they don't know why I was told that. Anyhow so I had to wait around yet another day for them to finally grab this game. So all in all I am just frustrated with NAVL, I only used them 2 times and have had problems. I almost always try to grab machines that I can travel and pick them up in person so I don't have these issues. My problem at the moment is that I just want to play my game that I spent a bunch of money on. I feel as if this company has some management issues and I will avoid using them in the future. Most other smaller non freight shipping can get items to customers within just a few days. 2 weeks??? I'm just saying, WHERE IS MY GAME NAVL??
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