I don't know if this the right sub-forum to ask this question, but what is the normal turn-around time when buying NIB?

I called the dealer I was buying the machine from LAST Monday, to ask how long it would take for the machine to arrive. I explained that I had a limited window when I would be off of work to receive the shipment.

I was told if I ordered it that Monday, it would arrive that Friday. I explained that I would be off this week, Tuesday to Friday (But Tuesday, today, is a holiday). He said I should wait to order until Wednesday and the machine would arrive either Thursday or Friday of this week. Perfect.

I ordered Wednesday, for 2 days the order was pending. I called them on Friday to ask why it was pending, hoping there was no issue with my CC. I called Amex and was told there is no problem, and if the charge is sent in it would be accepted. Meanwhile, they put the charge through and order was changed to processing.

I called back, again explaining my time off, and was assured it would arrive this Friday, the latest. But, the order is STILL in processing. I received a release authorization and copy of my receipt in the mail. On my receipt, it shows ship date as July 5th (Tomorrow), so no way it will get to Brooklyn by Friday! If it is shipped tomorrow, that would mean a 7 day lead time from order placement to shipment.

Is this normal wait time when ordering NIB?

3 months? Was it a pre-order or back-order?

I wouldn't mind a week. The issue was I told them when I would be home and they suggested I wait to order. Then when I did order they held the order for a week before shipping, and it will not make it here in the timeframe they promised. So now I need to take MORE time off work.

What I just noticed is that they emailed me a receipt, and on the emailed receipt it did show ship date 7/5/17. I wish I had seen that when they sent it.

PismoArcade : I'm not concerned about a shipping delay. My concern is that I was told to wait to order so it would arrive within the timeframe I specified, then they held the order for a week before shipping it. If I knew they would do that, I would have ordered it sooner instead of following his suggestion and waiting to order.

This makes sense.

That is exactly what I did. Monday June 26th I called. I asked "if I order the machine today, when will I get it"? I asked because I had time off from work. I was told that if I ordered that day, 6/26, it would arrive on Friday, 6/30. I explained I had some time off this week, and he said I should wait until Wed 6/28. So I ordered on 6/28.

I got the tracking number today, and STI quotes delivery from 7/21 to 7/24. WTF?? I called the dealer again and asked why so long? I was told they normally use R & L and they would deliver in a few days, but they didn't service my area (NYC ????), so they had to use STI. Normally, STI doesn't take that long, so I'm hoping that date will change.

Maybe it's a blessing in disguise because I've had 4 machines delivered by STI, and never had a problem.

Well, I don't know why the estimate was so far out. Pinball Company has been following up with STI for me. They said Pin will be in NJ on Sunday, which is the last dropoff point before it gets to me. The only thing I hate about that, is that you can never reach these people. If you miss the call for scheduled delivery, it's impossible to reach them back to set up delivery, so I gave them my cell # so I won't miss the call. Hopefully it's here Tuesday or Wednesday.

I just checked the tracking, last scan was Beadling PA.

Another question, which I did call the "booker" and left a message, and never got a call back. Anyway, the question: This was contracted for Inside Delivery (White Glove?). I live in an apartment building. There's a ramp from the street to the basement, and the basement leads to the elevator. There are no stairs involved. All I want them to do is bring it to the elevator. Should they do that since there are no stairs involved?

As of 1:41 AM, it's in Joanna PA.

It will be here tomorrow!

I was actually busy, staring at my cell phone, waiting for it to ring. It finally did ring at 8:25, guy said he'd be there in about 30 Minutes. But, once I did get the call, I went downstairs and waited, with a hand truck. I watched every damned truck that went by, and he finally showed up.

I had to lug this upstairs, in an elevator. I did get help with getting a push so I could lower the hand truck with the box on it, but after that, I was on my own. The box wouldn't fit in my front door, so I had to open it out in the hallway, remove the extra stuff, including the legs, and then the box just barely fit through the doorway.

I was able to assemble it by myself though. This thing IS loud, not the games sounds, but the mechanics, especially the pop bumpers. It shakes my floor. Maybe when I finally get it on the rug, it will be a little better.

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