I'd contact Stern or your distributor. Even if it is out of warranty they will often replaced it at no charge.
(Topic ID: 232957)
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I agree it sucks when this happens and it has happened to me also.
It sounds like Stern could repair or replace the board if you send it in, but this is not acceptable to you due to the downtime? I can understand how Stern might not want to send new boards out at their expense to everyone who calls.
I agree it would be great if boards never failed or if they did they were $50 to replace. I wish new games were $3k also.
My own experience is Stern has been more than fair with replacing these boards even when they are out of warranty. Going through your distributor might give you more leverage as others have mentioned. My experience (with both JJP and Stern) was that they would replace the board but I would be charged for it or pay up front and get it refunded when I returned the old one.
Right now you have a non-working game, you don't want to return the board, you can't fix it yourself, and you don't want to buy a new one. You've suggested Stern go back to SAM boards. That isn't going to happen, but if they did it still doesn't solve your problem.
Quoted from pinballplusMN:I as a player/pinballbuyer wanted to buy MET but am passing because of the uncertainties of future repairs and node failures.
Buy with confidence, Met doesn't have node boards
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