Quoted from shacklersrevenge:
SO finally got through to a guy named Chaz, and the exchange was polite.
I explained to him the issue, that it was ONE switch not working and how I troubleshot it, and I asked him if there was anything they could do.
Chaz: "'well...they're kind of designed a certain way that makes them very difficult to repair, not sure what we can do...maybe send it in, and we'll look at it...''
Me: Is there a way you can swap it out so there isn't a lot of down time?''
Chaz: "it's something you need to order from your distributorrrrrr, or parts supplierrrrrr, eeeeyah...I mean, we're goingggg to be offering the schematics for them soon, very sooooon, but they're not easy to repair..... but I mean, you can try....''
Me: So my game needs to be down for several weeks unless I spend $220 for a new one, that isn't really guaranteed to not fail like this one and it runs two of these things, which means the other one can or will fail eventually too probably, and there is no real way to repair it over ONE simple switch? I own 6 Stern machines and like what you guys do but this isn't really good work''
Chaz: Yeahhhh...well...I mean, that's really all we can do right now, not sure what else we can do...sorry you're having troubles (chuckles) but you'd have to buy a new board
...thanks for calling (chuckles a few times more) WTF?
Okay Stern, game on. I'll buy that new ridiculously overpriced board and keep the rest of money going forward and chuckle all the way to the bank! From now on, SAM or before works for me and I'll sing the song of your Stern node JUNK.
Chaz is an absolute great guy that has helped us repair many Stern machines over the last many years. I am not sure how many years he has worked at Stern, I am sure it is a lot. He works answering emails on his days off and is totally committed to helping pinheads keep their machines running. I understand your frustration with Spike, please do not take that frustration out on Chaz. He has done a fantastic job for many of us for many years.