(Topic ID: 232957)

Node Boards- Update- Stern tech fixes issue via email

By shacklersrevenge

5 months ago

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  • 148 Pinsiders participating
  • Latest reply 3 days ago by russdx
  • Topic is favorited by 25 Pinsiders


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#474 4 months ago

I'm pretty ignorant when it comes to this electronic stuff but has there been any known reasons why these boards have failed? If it was just a need for fuses, couldn't those be added by the aftermarket?

Regardless, I don't get all the complaining. I don't know of any paperweight Spike pins and seriously doubt there will be any time soon. Sure, it will be costly to fix but guess what - they are costly to buy in the first place. Complaining that you have to buy a $400 board to fix your $8000 pin is the very definition of first world problems. Nobody forces you to buy a pin and nobody needs one. It's a luxury, niche item. The simple solution to avoid all these issues is to not buy a Stern Spike pin. If you got own one and worried about costly repairs, sell it. Problem solved.

#532 4 months ago
Quoted from TheLaw:

Dumb dumb dumb. This is so ignorant it's almost amusing.

Dayum... You guys are touchy. Guess I will take my ignorant, dumb ass out of here. My only point was the node board thing is nothing new yet a lot of you are still buying Spike pins. If I was to buy a Spike pin, I would already consider expensive repairs as part of the decision to do so. Guess that makes me an idiot.

#542 4 months ago
Quoted from TheLaw:

Ha, I'm not touchy, I just think you're missing a big point here. I usually try not to explain things because it doesn't help much, but you've always seemed like a level headed guy so I'll give it a quick shot.
Node boards are small things that replace simple tasks like controlling 12 lights let's say (or 12 lights and 4 switches). So if it dies for some unknown reason, you'll have to pay a hundred or 2 (or more I don't know prices) to fix 12 lights. That's a problem.
You can replace 12 bulbs in your Met in 2 minutes, or fix the board 15 minutes. You just can't with Spike, that's the issue. It's taking away very simple tasks and replacing them with some weirdo boards that no one can figure out (yet).
So you may be seeing it as a "$400 vs. a machine that costs $8K" issue, but a lot of us are seeing it as a "$400 vs. $5" issue.
Now, take all that and add up all the $5 fixes we've done to our games over the years and you start to see that's a big ass amount of $$$

Yeah, I get that. It's expensive to repair Spike pins. Stupid expensive. I've been reading about it for years and every post in this thread is about that. It should be cheaper to get these boards and Stern should help out with specs. But that's not reality. Reality is that one simple thing can blow out expensive boards. Comparing repairs to other pins seems irrelevant to me. It's like saying all cars should cost the same to repair. Cargument!

If people have a problem with this they need to stop buying Spike games and sell the ones they have. I just don't get expecting things to change after buying these pins. It reminds me of those that buy pins with incomplete code that don't play well and expect Stern to turn it into a great game with code updates. I just don't get it. I feel bad for those that are unaware of these expensive repairs and get stuck replacing multiple boards. If that was me, I would fix the game, dump it, and never buy another pin designed like that. I don't see much motivation on Stern's part if sales keep going up even when they raise prices.

#578 4 months ago
Quoted from TheLaw:

Stern has said specifically that they will release the schematics and haven't.

Sounds exactly like those that expect code updates because Stern said updates every 2 weeks or whatever. I imagine someday they will release some schematics. Could be months. Could be years. I'm guessing they are not dedicating too many resources to doing so being as they are busy producing games and keeping up with demand. Like you said, it's tough when the consumers are addicts and driven by passion. We see the blinky lights and think I gotta have that. LOL

#622 4 months ago

The extended warranty is a really good idea. Only problem would be you would probably be required to have a qualified technician diagnose and install the new boards. Mods may also void this kind of warranty if drawing power from system.

#653 4 months ago
Quoted from Shapeshifter:

How much power do Color DMD'S draw?
And subwoofers? Pinnovator kits?

No idea but that's kind of the point. It must be tough for Stern to diagnose problems when so many pins are customized with everything from light up dolls to custom displays to software that hacks the rom. Who knows what happens when some novice grabs a mod off ebay and alligator clips it somewhere under the pf. If a mod did blow up their pin, I imagine most guys wouldn't own up to it and just blame Stern. Not saying that is happening in all these bad node cases but I imagine it is something Stern deals with on a regular basis.

#670 4 months ago
Quoted from Bos98:

The only way to see any of this change is to band together, either by collectively deciding to not buy new machines or to collectively file an action against Stern and see what happens.
If purchasers of NIB Stern games that have had failures (none yet here on 4 NIB... knock on wood) do nothing but bitch on Pinside or attempt to get resolution from Stern one off it is highly unlikely anything will ever change.
All things considered I am not sure there is enough data to really know failure rate.
You would need to know total number of units built, sold and in use. Build date of each machine and who assembled it at the factory. Where they are in use, environmental factors and play counts. Mods installed. Does the game have a shaker, factory installed or aftermarket.
If you really want to get somewhere with this someone should setup a google form that would ask these questions and more and log the responses to a spreadsheet and work toward building standardized responses in order to have a real data set to work from.
Just my $.02

Don't think suing Stern is very constructive unless you can prove some negligence. No pin runs forever without faults and not exactly uncommon to have an issue or two out of box. Nothing is going to change unless sales drop. People often complain about prices going up and features down but Stern sales are better than over. $9000+ for an LE? Sold out in minutes. $25k for Beatles pin based on old 80s pin with spinning disk? Gone. If the operators and heavy hitters that buy lots of nib complain to distributors and stop buying, I bet that message would get to Stern. Even if people started dumping older Spike games and used prices dropped, I bet Stern would notice that.

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