Quoted from xTheBlackKnightx:The direct question of SPIKE was asked, and needed to be actively addressed, not continually hidden in the background. Six years is enough since the system open development and implementation.
Those that may disagree that the SPIKE has no shortfalls are certainly entitled to their opinions. I have offered over 40 posts on PinSide to try and encapsulate the sets of problems with this system. I cannot and will not cover everything again. These posts can be found by a keyword search in the forums.
I do hope that Stern steps forward soon and offers solutions for the future for the areas of schematics, parts/boards availability, training, diagnostics, and repair. I don't "hate" Stern, but I do dislike many of their changes of business practices particularly since 2009, which was the year that the investor council redirected the company. Remember George Gomez and Gary Stern don't control all decisions.
Right now, the situation remains highly unacceptable and RSD of modern Stern games should be very concerning to new owners. The one thing that is preventing a public outcry is the complement of good Stern customer service.