Quoted from CrazyLevi:It’s the weekend dude.
I also had a small issue on my first NIB purchase a few weeks ago. Sent an email Friday. Heard back Monday morning, with the proper advice and the problem was resolved immediately.
Yeah it feels slow when you have a problem but my experience with them has been nothing short of excellent so far. My updated fix kit on an unrelated issue also showed up after a week.
Anyway glad you got your issue sorted!
Congrats on popping your NIB Cherry! It’s about time!