(Topic ID: 297210)

No, you are not voiding your machine's warranty.

By mrgregb123

2 years ago


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  • Latest reply 2 years ago by swampfire
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    #11 2 years ago
    Quoted from mrgregb123:

    As someone who used to complain about Stern's ridiculously short warranty, they seem to largely ignore the timelines, routinely providing service for games that are in some cases years old.

    Correct, except you can in fact add whatever nonsense you want. The manufacturer still has to show that the defect you are reporting was caused specifically by your mod(s), and the remainder of the warranty remains intact. Manufacturers try hard to convince users otherwise and blatantly lie to you ("Opening this [whatever] will void the warranty") but the law is the law.

    Let me just tell you now - if you ever find yourself at a trial of any sort claiming that your $450 board should be covered by the Stern/JJP/whatever warranty -- and you explain to a judge, arbitrator (or if you are in small claims and its a magistrate) that you added 5 LED toys to your game and increased the load of power being pulled out of a factory power supply by even .0001 amps due to said modifications... here is what happens:

    After their eyes glaze over and they take about three seconds to think about things they will rule against you and in favor of the manufacturer and move on to the next case.

    They won't even bother to process whether the power supply is different from the MPU, etc. You are done. Over. Case closed.

    In my trial and arbitration experience it is hard to get the person in charge of determining facts in trials to process anything technical on a good day and the second they know you modified the game they will have made up their mind. Its over.

    [This all sets aside whether or not your time and energy is worth the $450 board or whatever you are claiming].

    EDIT: I will say though that being armed with the information you have provided *might* help users to get the company to issue warranty repair in the first place in some limited instances. Maybe. Possibly.

    #15 2 years ago
    Quoted from mrgregb123:

    TL;DR: Read the law (Magnuson–Moss Warranty Act) for yourself. Be aware it exists, and protects you. That's the point of the thread.

    The disease here is the warranty periods are short and puts too much discretion in the power of the manufacturer. I'm not sure I see the cure as being the law you cite. This is a discussion thread - if I'm missing something please feel free to walk me through it.

    #19 2 years ago
    Quoted from mrgregb123:

    Lot's of strawmen arguments here and ignorance of the law....the law is the law.

    I have a license to practice law so I do not consider myself ignorant to it at all.

    Quoted from mrgregb123:

    The manufacturer and Pinside CANNOT modify this law, no matter how many times you post.

    I believe you are looking past the fact that the law you cite may not be relevant to the point you are trying to make.

    Quoted from mrgregb123:

    courts have generally found 4 years to be a reasonable period of time.

    This is a dangerous broad statement which is not providing accurate information or accurate context. Consumer law in every one of our 50 states is different. I don't know the laws of each state and I will not pretend to (I am only licensed in once state) but to imply that "courts" believe a warranty for all products is 4 years is (to my knowledge) not true or is otherwise completely taken out of context. Think about that logically - you mean to imply that every manufacturer has to warranty a product for 4 years just because a few "courts" have said so? Any minimum warranty requirement would have to be a specific law enacted by a state - so the court would be citing a law. Many European countries have strict consumer laws which may contain certain of these rights but I have not heard of the same in the United States.

    If for some reason you have a citation to a case in a specific state which gives consumers a minimum 4 year warranty regardless of the manufacturer's disclosed warranty please feel free to cite it. It would be great information for a Pinsider to have (in that specific state). Game changer for sure. I can't say for certain this does not exist but before you imply it does I think you should at least specify the state or case so we could verify whether it applies or not.

    I always welcome a civil discussion and I DO NOT know everything so when people have knowledge they want to share that is what these forums are for. However it isn't productive to call me and others corporate worshipers and other names. Use facts to prove your point not name calling.

    #29 2 years ago
    Quoted from mrgregb123:

    There seems to be some confusion here. I'm not trying to win an argument. I realize that's the Pinside way of discussion.

    I'm sorry if I somehow upset you in my responses. You made a bunch of statements and claims and I was just hoping you could explain them to me because I felt I was missing something. Then you proceeded to say things like courts interpret a reasonable warranty as 4 years (as if to imply that the courts will warranty our pinball machines for 4 years when pushed regardless of what the Stern / JJP warranty says). I found this to be great information (if accurate). I just wanted to understand where the information comes from.

    When pushed to explain you went back to simply saying "All that matters is the law". I agree. You just weren't explaining how the law applies to any of us getting a warranty beyond the manufacturers warranty.

    Am I the only one missing something here? If your point is we can use Magnuson-Moss to get an extended warranty I welcome you walking us through that as it would be great information for everyone here.

    This is not an attack on you (though by your reaction I think you may see it as one). I just want to understand how this law benefits us and/or how the manufacturer's warranties may be deemed extended in certain circumstances under the law.

    I'm not claiming to be right. I'm simply asking for any backup to what you are saying or implying in your posts. If that is the "Pinside way" then I'm proud to be on Pinside.

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