Sugarcrk Township, OH
Quoted from chrisrt2002:This sounds great Mike. I can be a great customer of yours moving forward!! On one condition.. if you can reply to your messages in a timely manner and take repsonsibility for your lack of customer service. It takes two seconds to say.. got it.. will get back to you. Less time than it would have taken for you to find and respond to this thread. My hope is that you stop making excuses for your poor customer service and actully fix it. Here is your opportunity. Excuses are rationalizations we make to ourselves about people, events, and circumstances. They are invented reasons we create to defend our behavior, to postpone taking action or simply as a means of neglecting responsibility.. When I ordered this and didn't hear anything about shipment it was.. Sorry, my daughter is going to college. When I need support it's, Sorry. I am on vacation. Or.. sorry I lost your address and then I lost the package. How about a mission statement for all types of Pinball Distributors and where their priorities are. Yours could be - If you want the best price we got you.. This business and it's customers will never be my number one priority. The margins are slim and I really do my best to keep it going. As a person most find me very likeable and a solid pinball community memeber. My love for this hobby and this community is my life. But if you want customer service in a timely manner and returned messages or acknowledged phone calls or emails. Uhmm. No go. Not gots. Want excuses.. We have plenty!! Keep the balls rollin and the phones a dialin! We got a real family yo and it ain't got nothing to do with y'all. Flip it up! We will get back to you.. maybe. sometime. soon. possibly... I mean.. I want to.. but.. look a squirrel!
Hang on, you bought this machine four years ago and you've called him over a dozen times in the past two months over a manual?!? And this was after you called Stern themselves and they couldn't help you? Ignoring that other people have chimed in to say that their ST Premium manuals are messed up in the same way, what leads you to believe that this is something he can even solve when Stern themselves can't? I don't understand any of this rant or how it could possibly be worth the time you've put into it.
Your entire diatribe reads like a warning to anyone you may want to do business with in the future to just walk away, that any deal/business that may happen could possibly be opened back up in FOUR YEARS over something small that they had no control over. I pity whichever distributor you call for your next game.
