Quoted from chrisrt2002:

100% agree. He is great when you can get a hold of him. But I need to hear from and get updates. I get really attached to the whole process and the machines. I am looking for a NIB Guns N' Roses LE if anyone knows of a good dealer they have had good communication experiences with. Most of my previous purchases were from Automated Services and I always had great luck with them. I unboxed a MOPLE that I purchased in 2013 this last December.. It was a time capsule.. and as soon as I updated the software the magnet board for the Hammer of Justice rarely grabbed the ball and it had the REV C board. I contacted Automated Services after Stern wouldn't reply to me and they got me the new board ASAP! 7 Years and 10 months after purchase!! That's what I am used to for service I guess. Hard to lower the bar after that. Probably will go back to them if they have any coming but I am open to suggestions.