Well it may have just been for HIS case but after seeing his pics with two nasty bare wood patches on a new machine... it makes you wonder just how high they have moved the bar for full replacements.

Didn't R Kelly get accused of this very thing? Maybe we are missing out???

Even back in 2007 when I got my new FG it was flawed too so got a new one again and still Cab was flawed ,was not happy about it so its my 3th one and was good ,I beleave Stern are not making them as good anymore and letting them all go though anyways which not a fan unless I can see them first before buying

3th ones the charm!

what sucks is it seems Stern handles each person or customer and even Vendors differently in each case . They Say one thing to one person and something diff to another.
Some they replace Cabs. Some they don't and say they never do. But Alas the fact remains they lie! as a friend of mine did get a cab. Also another friend had been sent a Playfield replacement when they say they don't.
To this day Stern has treated me not so professionally but took care of my needs in the end but was not a pleasant seamless process that i would like to relive.

Buy from a vendor open it at the store and refuse purchase if flaws may be the only way to buy these now 1,500 dollar over priced HOME PINS they call Pro;s

This is so true ,I think for the money they want they should go over them a lot more for all us HUO owners so we all don't have too go though this ,on my 3th FG I opened it up at the store too make sure first I think for now it's the only way too do this before you buy

I have an early run Jurassic park pro that has some pooling around the posts and a couple chipped. Nothing horrible as of yet but did happen.

I fought with stern over getting a populated playfield and in the end lost the battle. They sent me a knee unpopulated playfield and a translite signed by Keith Elwin.

Wish it would have been populated so I could have easily swapped it and sent the other playfield back but I guess I’m still happy that if it really starts chipping bad I have a replacement.

Oh I totally agree. This is the last NIB Stern game that I jump in early on.

I may just possibly become a used buyer so I can look over the game in person prior to purchase

That's right, sweep it under the carpet! Wow. Someone drawing attention to a big problem at Stern. Tisk tisk. Hey but its fine for you to bash JJP all the time right? lol

I would not have said boo if it weren't for the lame-ass bump

I can't say I'm surprised as I don't think any of the other pinball companies provide populated replacements for similar issues. I'm sure if the issue proves to be bad enough, they'll still take care of you with a populated playfield.

This should help prop up the used market.-provided your used game doesn't have issues. Probably best at this point just to wait it out for a HUO game that you can inspect vs. gambling on a NIB that may have issues.

What would really suck though is if the current one does get bad enough for you to swap it, do all that work and have the new one start chipping too. I'm hopeful that doesn't happen (obviously) but it's certainly possible and just adds more insult to the poor response from Stern.

you can't believe the crap on here. Some of these assholes put colored LED's in the GI's. Right there, would tell you that they have their head up their ass.

I’m 100% certain Stern provided populated playfields for Iron Maidens with similar issues

They have to put their foot down because the lunatics on here will start demanding populated playfields for every minor thing.

One dimple? Populated playfield
Ball swirls? Populated playfield
And so on

Time time to be a pinball company.

Your customers are pickier than ever in human history, yet they refuse to stop buying regardless of price.

It’s a Faustian bargain!

It's good to be the Faust.

Preach.

Lame ass bump? The OP was replying to a comment in their own thread. I know you like to defend Stern but wow.

Best to just make this one go away!

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I left NIB because of the price increases. I stayed away because of the shitty quality.

I’ve had Stern replace a playfield with a populated one when I owned Game of Thrones. It took 6 months to get it done.

I dislike the SPIKE system. I only risk owning it in one game, and that’s just because I really like the game (AS).

So crazy prices, poor quality, sketchy electronic design that I can’t service. All that adds up to not getting NIB games anymore. Now someone else has to buy it first, and then I’ll look at it HUO if it is great. But of course, that attitude means there are less HUO games... not my problem.

I've been out on NIB from stern and jjp for a couple years now. Just not worth the money or stress if something is jacked up. I waited 2 years to get my met playfield swapped. So basically now there is no guarantee on anything, if your game is defective good luck. All you folks who say you wouldn't care you probably have not had a defective NIB game that cost around $8k.

Love the people at Stern. Love the games they make
But ... terrible service when dealing with major issues

Bought a new KISS Premium. Came with ghosting. Send pics to distro. He fought hard for me the whole time but "no go" on populated PF
Ghosting in front of Gene's head (and 4 other spots) and a dropped insert/cracked clear. 200 plays. Only mylar holding it together now
When/if I get the new PF, I will need to do a swap or ball travel/gameplay will soon be impacted

3 years later and they are sending (still not here yet) a new PF and 2 translites - not acceptable
First email with proof pics was Sept 25th 2016 and that's not a typo
During the 3 years I sent 14 total emails and I was the one prompting. No one ever contacted me. Stern simply did not care

I have a large collection and in some years might buy 3 NIB. Won't be doing that anymore. I'll wait, buy secondhand and inspect in person
I agree with Levi in that if we all keep buying and get this level of service AND then buy again - no reason for Stern to change

I'm not "pitchfork angry" about it ... just sad that the biggest manufacturer couldn't be more mature about this area of their business

Amen

Your image was funny two days ago but when you use the same pic twice in one week it's just sad

Just left the nashville show. Played a JP premium that is a newer run. The clear coat was so thin the playfield art impressions were showing through it. Did not have a chance to touch it but guarantee you can feel it with your fingers.

Stern.... Stern...oh yeah, I remember that company. Tried to build for the collector market and screwed up, badly.

Yeah, they still in business? Huh.

Then don’t be. Poof. Fixed.

Yea, no populated playfields, only compensate a few people on a case by case basis... Havent heard a peep yet about my early JP

Had a laugh the other day - put green rubbers on, my JP, and every post or anything that touches the playfield is loose to try and avoid pooling, but dont worry, there are no widespread issues.