Jefferson, NJ
The ticket system has not worked well for years and has been reported as such numerous times. It's nothing new. I can understand why though. I have been next to Franks pc. He gets hundreds of emails a day for all sorts of issues, not just ticket related items. Plus he is on the phone constantly helping everyone who calls. There is simply not enough hours for him or anyone else to properly support the ticket situation. That's not a knock on JJP...it just is what it is. Small companies can't afford to hire multiple support people, and then of course not pass along the costs. As it is, JJP offers as good if not better customer service than most companies.
(Topic ID: 161145)
