I have only had two NIB pins shipped to me. The first went as expected and delivered on time and with zero issues. The driver even went above and beyond and helped my wife haul the game up to our game room landing! However, my second shipped NIB has been anything but...
Here is the saga so far:
I send in my payment for the pin. The following Wednesday (just setting the timeline) I get a random text from R+L carriers that a shipment is coming my way. Feels like any number of scam shipping messages so I google the company who is sending the shipment. Search result comes back as initiating company has permanently closed. I am traveling for work and decide to wait until I get back (following Monday) to contact my distro to make sure they got payment and to check on the shipping.
Monday morning I send the distro an email asking about the status. Before they respond, I get a call from the gate house (I live in a gated community, not as fancy as you are thinking, lol!) that a truck is trying to deliver to me. No calls to schedule other than the seemingly random text. I work an hour from my house so unless the driver wanted to wait (they didn't) I was not going to be receiving the game that day. They take it back to the distribution center, and I call to reschedule. To this point I figure it is a normal SNAFU and the blame is shared. I reschedule for the following day (Tuesday).
I take the day off work to make sure that I am at the house and we don't have a problem like the day before. I wait all day (no estimate or delivery window was ever given) and finally get a phone call at 4pm. In that phone call the driver tells me they are in a semi and can't possibly deliver to the house. Make an excuse that they "always tell dispatch that they can't deliver to my city in the semi". Ok that would be fine if the day before it wasn't on the small truck.... So again I call the dispatch center and reschedule again making sure that I mention it has to go on a small truck with a lift gate. I paid extra in shipping from the distro for this... (different story)
Today (Friday) I take off another day of work for my 10-3 delivery window. This was a step up since they at least gave me a window! At 4:15 after hearing nothing I call the dispatch and after the third cycle of holding and going back to the main operator, someone finally takes my call... They then tell me that it was not delivered because it went back on to a damn semi for delivery today!
So I reschedule again for next Tuesday....
I get the SNAFU on the first delivery, and like I said, I will share the blame with me and the distro. But come on the next two are for sure on them... What would you guys do if you were in my shoes? Should I pitch a huge fit? I mean seriously how pissed would they be if their limited time off was wasted by stupidity!?!?
Man, if I have the choice again I will never use R+L on purpose....