I am a big fan of both Jersey Jack and Stern and honestly prefer JJP games overall to Stern. I think JJP is making the best games of all time. My top 6 is WOZ, JJPOTC, TZ, MM, LOTR, BM66 in that order (clearly I like widebodies with a ton of crap). But I have an issue. I started collecting a little over 2 years ago and have purchased 9 new games (WOZ RR, DI LE, TH Smaug, JJPOTC LE, BM66 Prem, SW Prem, GOTG Pro, GB Pro and MMr). Here is the number of issues that I had to fix with each out of the box. Some of these were simple adjustments but some were get replacement parts, search for hours and/or solder something.
JJPOTC LE: 5
TH Smaug: 4
WOZ RR: 2
DI LE: 2
MMr: 1
BM66 Prem: 0
SW Prem: 0
GB Pro: 0
GOTG Pro: 0
So averages by manufacturer: JJP = 3.25, CGC = 1, Stern = 0.
Don't get me wrong; the support from JJP is SUPERB. I have had quick and helpful responses and gotten things figured out every time. But in some cases, it took up hours of my time for one game and/or I had to wait a couple weeks before I had a working game. I have no idea how good Stern support is because I haven't needed to contact them. Am I alone in this? Has anyone else had a similar experience or am I an outlier? I want to keep buying these awesome Jersey Jack games but I am questioning their quality control. Is this a young company problem? Were there similar Stern problems 20 years ago? Is it because of the innovative features that JJP offers on its games?

I don't plan to stop buying JJP games (unless they are crap themes like Toy Story and The Muppets) but seriously wondered if I was just an odd case of having so many JJP problems and no Stern problems. Thanks for all of the responses. I will continue to support these two awesome companies. Once I get the JJP games dialed in, they are superb.

I agree with this. JJP games look and feel like superior quality which makes it more confusing to me that I've had so many more problems with them. I honestly feel like it is a combination of more complex things and just more things in general causing more issues during shipping along with being a newer company that hasn't perfected QC.

With that said, I really love all of my JJP games. Pirates is ridiculously fun and feature packed. Although I am bummed about the changes (which were made because of what we are currently discussing) and the lack of the theme song and movie clips, it is still just a darn fun game that has been unanimously loved at my house.