Rochester, MN
Set it up. Play the sh$t out of it and enjoy it. Your new decal will show up someday and if you feel like replacing it at that time then that is up to you. I wouldn't expect any return or a different machine.
(Topic ID: 186804)
Linked Games
Metallica (Premium)
Stern, 2013
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Quoted from delt31:Sorry but I still can't believe people are coming into this thread and defending stern or better yet - saying things like stop complaining and start flipping. Please. What a bunch of BS. Unless these are stern employees - it's almost unbelievable that a flawed product being delivered to a person is the buyer's fault.....AND AT 7k!!!
Did the OP purchase a NIB MET with scratches and cab issues? No - he bought a brand new pinball machine. As for the person saying he should know what he's buying and if it's happened before, expect it can happen again......REALLY? So we're going to use defects/issues in the past to wipe away the sellers responsibilities?
This thread is so crazy yet frustrating b/c CONSUMERS on these boards are actually defending this BS. Stern must be having a party right now.
OP has every right to make a thread about this. Distro decided to jump in and name names not him. If I was new and bought my first NIB and this happened I would share it here too so I can learn how to best resolve the situation.
OP best of luck.
Stern and the distributors can't replace every machine for a scratch. How do they know it didn't happen from the time it was opened in front of the delivery guy to moving it in the basement? (I'm not saying that's what happened in this case) So now everytime someone gets a scratch on their machine they can just expect a new one shipped to their door and the old one shipped back? Or if I regretted the purchase just make a scratch in it and say take it back? All I would expect is a new decal and nothing else in this case.
Quoted from Colsond3:For everyone that thinks what happened to the OP is "ok" on some level, and they would just keep the game and enjoy it despite the imperfections: I have some old, rusty, dinged up pin parts in my garage. I put them in a box and labeled them NIB though, and I'm only asking for top dollar. Can you guys buy them? It would really help me clear out some space.
Umm, no I wouldn't buy them. I do buy NIB though. I opened up my Aerosmith a couple weeks ago. Clearcoat chipped after 70 plays. Took a picture. Sent it to the distributor. I guess I should have started a thread 30 seconds after sending my distributor an email. Then called the attorney general b/c I decide what is acceptable quality for pinball machines and how they should hold up with a steel ball flying around. Instead, I placed mylar over it and hit the start button. I bought the pin to play and not look at. It's not an investment. It's a pinball machine to be played and enjoyed by everyone that comes to my house. Everyone still enjoys it. Like I said before, the OP should just set it up and play it. Wait for your new decal then install it or not.
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