Absolutely Play Hardball...
If you did not purchase by CC that is simply a mistake to save a paltry $250-300 when dealing with the craptastic Stern distribution model.
1. Demand a new game or refund. Use your CC and consumer rights 100%. If you are fortunate to be refunded, buy HUO.
2. If that doesn't pan out, demand the defects to be repaired/replaced by a qualified tech.
3. If that doesn't pan out demand a credit between $400-$1000 and replacement parts and call it a day if you can live with that.