Ok, finally a resolution. The week following my issue, JJ reached out to Stern directly and advised them of the situation. Stern agreed that the game was not up to standards and agreed to arrange for pick up of the game. They also agreed to ship me a replacement directly from their factory. Shelley from Stern reached out to me to make the arrangements. The replacement game was QC'd by Pat Powers and he oversaw the boxing of the game. I received that new game today but unfortunately it too was damaged. When it arrived I noticed the top corner of the box was crunched. I knew that I had to open it and inspect this one before the driver left. After opening I saw decal and cabinet damage. The cabinet was cracking along the seams. Possibly the shipping company had dropped the machine and caused this damage. I refused delivery and immediately contacted JJ. He asked me what I wanted to do? Another replacement or a refund? Although I really really wanted the game and I had purchased a bunch of mods, the pinball gods were telling me otherwise. I decided to just take the refund and not deal with another potential problem. JJ really stepped up during this process and made sure that I was taken care of. He always answered all of my messages and replied with updates. I didn't get the game I've been wanting but I don't regret dealing with Game Exchange. Wasn't their fault but they covered me and for that I say Thank You!!