I'm going to Hop In here. First I am the Distributor! As mentioned we are working with Stern to get this rectified. Information was Sent to Stern at 8pm There time last night. With problems like this you have to give the manufacture time to rectify the problem. Which is what we are working on. We only heard about this problem late yesterday afternoon.
If you bought a car and it had a minor issue such as a scratched inside door panel the dealer would work with the manufacture to get a new door panel sent out and installed. They would not replace the entire car with a brand new car.
That being said I am not ruling out that out come, I just can't tie Sterns hands to the resolution before getting an answer from them.
The good news here is We are on it. Ive got both My self and The Old Man on it as well.
Every one needs to relax a bit and let things work there course, believe me I want nothing more then to make OP happy so he comes back and buys another game or tell his friends about us. I just need to work with the tools we have to make everyone happy.
JJ