I need some guidance. I'm fairly new to the hobby and just bought my first NIB. Went with the Metallica Premium. Read that some don't care for the hammer but thats pretty much what sold me on the game. Anyway, it arrived today. The box did not look beat up but I still opened it in the presence of the delivery guy. My initial inspection didn't reveal any major issues so I signed and sent the driver on his way. Upon further inspection I noticed scratches along the right side of the front cabinet. I lined up the box to check and see if anything penetrated to cause the scratches. Nothing got through which leads me to believe that the scratches were there prior to being boxed. I also noticed what appeared to be a repair where the legs attach. Looks like Stern drilled holes in the wrong place for the screws then covered and repaired. I was extremely disappointed as I have been wanting a NIB for a very long time. I finally pull the trigger on one and it doesn't live up to my expectations. Not to mention I spent a good chunk of change on it. Kind of felt like I didn't get the product that I paid for. I haven't even taken it totally out of the box yet and set it up. There could very well be other damage that I haven't seen yet. Very bummed out right now. I contacted the distributor that I bought it from and requested that I get a replacement. Not asking for a refund, just want what I think I deserve for the $7,000 I spent. Want a perfectly NIB game. He advised me that receiving a perfect game is a rarity. Well, if that's the case, I would have just bought a used one for a lower price. Distributor is trying to help by contacting Stern but he really doesn't seem too optimistic about me getting a replacement. What's the benefits of buying NIB? Can you guys chime in and let me know if this is the norm in the pinball world. I've also attached pictures. Need some honest opinions on the issue.