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(Topic ID: 109262)

New TWD LE first ball stuck in shooter lane

By Ramjet

9 years ago


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Topic Stats

  • 23 posts
  • 14 Pinsiders participating
  • Latest reply 9 years ago by skywalker
  • Topic is favorited by 1 Pinsider

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#1 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

Received my Walking Dead LE today, fired it up and the plunged the first ball but is doesn't make it up all the way in the shooter lane. It gets stuck! "You have to be kidding me"! After further investigation, that wood block on the left of the lane was over about 1/4 inch too far to the right into the lane. Unscrewed the 4 or 5 screws and put it back straight. Nice quality control Stern. Then I noticed the right ramp flap wasn't level. The clear plastic under the ramp wasn't fitting into the grove on the playfield so it was sticking up a little bit. Unscrewed the ramp and had some trouble putting in correctly since the holes were off just a bit where they should have been. After all that, I finally got to play a few games. It seems real tough, which I like . . . . but boy does it go straight down the middle a lot. I have it leveled perfectly (digital level). Time to play some more just thought I'd share my first day experience.

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#2 9 years ago
 
KHS

ZenTron

Pinside member

US Concord, NC

10y 104K 2,292 3

Shipping caused this?

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#3 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

No, it wasn't shipping.

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#4 9 years ago
 
LAD

skywalker

Pinside member

AU Rowville Melbourne

10y 85,900 1,616 2

Not good, hope that's the end of your slight issues

Maybe a Friday 4.30 built

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#5 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

Quoted from skywalker:

Not good, hope that's the end of your slight issues
Maybe a Friday 4.30 built

Good one Skywalker! Happy Hour might have started early last Tuesday, that was the born on date (11/4/14).

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#6 9 years ago
 
DAD

PW79

Inactive member

US Wentzville, MO

12y 102K 7,501 6 6

Maybe it was built 10 min before 4:30

Either way that reeeeally sucks

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#7 9 years ago
 
DWG

dgoett

Pinside member

US Clark, MO

11y 95,650 2,418 14 26

for $7500+ Stern should be sending you a new piece of wood. and how did that escape their factory like that?!?

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#8 9 years ago
 
B R

BLACK_ROSE

Pinside member

US Lexington, NC

14y 116K 8,818 3 60

U didn't have 2 look hard 4 that ,, I wonder what Stern is gonna say to Quality Control about this ..

u a Fuka da up amigo ... wuz tit party tyme

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#9 9 years ago
 
RTS

e4mafia

Inactive member

US West Bridgewater, MA

10y 37,150 434 1 7

I don't care what anyone says. Those two guys are my fu***ing HEROs

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#10 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

I will be sending Stern an e-mail tonight

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#11 9 years ago
 
KHS

ZenTron

Pinside member

US Concord, NC

10y 104K 2,292 3

i would of sent email and followed-up with call within minutes. you have a lot of restraint compared to me..

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#12 9 years ago
 
CPB

LitzDoc

Pinside member

US Location, NH

11y 55,050 1,365 3 9

Please update us. I would like to know how Stern handles this.

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#13 9 years ago
 
DRM

iceman44

Pinside+ Pro!

US Boerne, TX

13y 162K 26,878 28 49

Maybe the problems started with Stern when they hired these guys for QC

kids in hard hats.jpgkids in hard hats.jpg

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#14 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

It's getting worse, I'm afraid to look anymore. The back plastic on the prison is not installed correctly. I just sent Stern an e-mail with all the problems and also mentioned the left ramp airballs that everyone is having because the plastic right past the hinge on the LE is not level. Let's see what they have to say. I'll keep you informed.

P1010356.JPGP1010356.JPG
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#15 9 years ago
 
DRM

iceman44

Pinside+ Pro!

US Boerne, TX

13y 162K 26,878 28 49

OP
Quoted from Ramjet:

It's getting worse, I'm afraid to look anymore. The back plastic on the prison is not installed correctly. I just sent Stern an e-mail with all the problems and also mentioned the left ramp airballs that everyone is having because the plastic right past the hinge on the LE is not level. Let's see what they have to say. I'll keep you informed.

P1010356.JPG 529 KB

Keep us updated, that's terrible.....

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#16 9 years ago
 
MLC

billsfanmd

Pinside member

US Bethany Beach, DE

11y 88,300 5,901 5

Williams games had inspected by stickers on them. Does stern do this ? It's all about accountability

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#17 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

I forgot to mention that one of the green leds on the aquarium heads is not fixed properly, it's hanging down so it shines in your face a little bit. I gave them the serial number but I'll have to check for any inspection stickers/tags this weekend when I fix some more stuff.

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#18 9 years ago
 
C F

frolic

Pinside+ Frequent

11y 149K 9,809

Sorry to hear that this happened to you, but having owned multiple stern nibs, I know they'll make it right.

You can probably get a quicker response by calling 1-800-KICKERS. They've always wanted to talk to me on phone instead of email.

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#19 9 years ago
 
(|)

BoJo

Pinside member

12y 81,550 3,266

OP
Quoted from Ramjet:

It's getting worse, I'm afraid to look anymore. The back plastic on the prison is not installed correctly. I just sent Stern an e-mail with all the problems and also mentioned the left ramp airballs that everyone is having because the plastic right past the hinge on the LE is not level. Let's see what they have to say. I'll keep you informed.

Welcome to the wonderful world of owning a NIB stern and after being on a few Stern tours I am not surprised. You would think with LE machines they might pay extra attention to detail and quality control, but they don't. Stern doesn't care about the home owners and still tells people they need to go out and play on location since that is the most important part of their tripod business model. Can't blame the workers for not giving a shit since most are immigrants and are making minimum wage, but these are "made in the USA" so I guess that is all that matters to Stern in the end.

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#20 9 years ago
 
JAC

2RustyBalls

Blocked

10y 680

My game is defect free. Sorry to hear you have had an issue, call Stern.

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#21 9 years ago
OP
 
???

Ramjet

Pinside member

US Vienna, VA

13y 77,550 926 12 1

Update: I spoke with Stern today. They are going to send me a new wood block on the left side of the shooter lane and they are working on a couple of experimental parts to fix the left ramp issues which they said they aren't seeing on their games.
A shorter hex spacer for the right side of the left ramp and a wider piece of plastic than the one that is currently on the top of the left ramp. The gap with the prison plastic was purposely done to prevent a ball getting stuck behind the prison.

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#22 9 years ago
 
JKR

joelreeves

Pinside member

US Omaha, NE

12y 66,150 950 4

OP
Quoted from Ramjet:

Update: I spoke with Stern today. They are going to send me a new wood block on the left side of the shooter lane and they are working on a couple of experimental parts to fix the left ramp issues which they said they aren't seeing on their games.
A shorter hex spacer for the right side of the left ramp and a wider piece of plastic than the one that is currently on the top of the left ramp. The gap with the prison plastic was purposely done to prevent a ball getting stuck behind the prison.

Good to know, thanks for the update. Glad they're aware and working on the ramp problems.

Opening my LE in 2 hours and 45 minutes... tick tock tick tock.

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#23 9 years ago
 
LAD

skywalker

Pinside member

AU Rowville Melbourne

10y 85,900 1,616 2

Great news, after seeing your pic of the gap did check out mine was the same, all good i guess

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